Things to Consider When Choosing a Technology Partner

Technology PartnerAs companies across the United States look to modernize their internal system to become more efficient, choosing the right technology partner is becoming a more important decision that involves more potential risks to future growth and success. If you’re looking for a capable technology partner to spearhead your business’ transition to digital platforms, then here are the considerations to find one.

Regardless of their location, the expectations of customers from a business are changing rapidly. Today, the expectations of consumers are being shaped by technology-based service providers such as Apple, Uber, Airbnb, and others. Consumers and businesses today are demanding sophisticated products and services anytime, anywhere, using any channel.

To deliver on these new expectations, businesses need the right type of digital capabilities. They need technology platforms that are flexible, scalable and work end-to-end. Additionally, they must secure and work across all channels—including the ones they know about and the ones they don’t. Businesses today want to cut costs and time to market, but they are constrained by legacy IT infrastructure.

Not only is the legacy IT infrastructure complex and costly to maintain, it also limits a business’ ability to innovate. However, the right technology partner can help your business to overcome this challenge. How do find the right technology partner? By taking the following into consideration:

Experience

It is imperative that the technology partner you choose has the right experience for your business. This means that they should have the experience of completing projects that are similar to what you need. To determine, do a little research. Go through the digital portfolio of a potential technology partner and find out if they have worked on projects in the past that resemble the one you are planning.

Find out if they have worked with a business in your industry or of your size. Additionally, find out if they have developed a website or ecommerce store that is perfectly suited to your needs. The more experience a technology company has of working on projects similar in nature to yours, the more likely they are to ensure the seamless delivery of your project.

If you’re tech partner knows how to handle most of the issues before they even get down to work, you’re guaranteed a faster and more efficient turnaround. Choose a tech partner based on experience rather than price. Do this by exploring the website of the potential tech partner, looking for the case studies of their previous projects, and asking for testimonials from their clients.

Recognition and the Right Expertise

The experience of the potential tech partner is not the only thing you need to research; you also need to research if they’ve been recognized or have won any prestigious awards in their area of expertise. If a potential tech partner is doing their job expertly, then they should be getting recognized for it. Find out what kind of reputation the potential tech partner has among their clients, as well as any recognition from renowned organizations for successful projects and exceptional knowledge. If their reputation is clean and worth mentioning, then you may have found the right tech partner.

In addition to above, you must find out if the potential tech partner has expertise in software delivery using emerging technologies. Look for a history of successful projects in Mobile, Analytics, eCommerce, Cloud, Social, Wearables, and Internet of Things (IoT) as this indicates their expertise in emerging/digital technologies.

The Right Culture

The technology partner you choose must have the right culture. This means that they must have a culture of being close to the customer rather than the system as this is important to create effective and efficient digital business models. To find a tech partner with such working culture, look for a successful track record of working with an ecosystem of partners.

Ready-To-Go Building Blocks

Look for a tech partner with the components, widgets or products that will speed up your time-to-market. Make sure the technology partner you choose offers building blocks of technology and can quickly implement new technology.

Credentials

Any technology company can claim to be an expert in their industry, but you need a partner who can prove it. Look for the primary credentials associated with the best in the business. Additionally, find out if the potential tech partner is member of any Technology Alliance as this indicates a higher level of trust and professionalism.

Support

As technologies like servers, mobile devices, web browsers etc. change, the software and app which run on those platforms must also change. To make the transition to new software and app, you need software support which the right tech partner can provide you. The right technology partner will provide you the software support you need to run your systems efficiently and quickly fix bugs to maintain a good user experience.

While additional support services are generally an extension of the partnership agreement, tech warranties and implementation support should always be included as part of the package offered to you.

Communication

Your tech partner must be easily reachable. This means that you should be able to easily and quickly communicate with the company, whenever needed. In any tech project, there will be at least some collaboration required so make sure you can talk to your tech partner freely and whenever necessary. Additionally, ensure that the company can communicate complex technology ideas and topics in way that is easily understood by non-experts.

A Cost-Effective and Efficient Implementation Strategy

One of the major reasons businesses delay the implementation of new software or IT strategies is the fear of the implementation process itself. Businesses fear implementation going haywire or exceeding budget. To ensure this does not happen to you, research the implementation process of the potential tech partner to ensure they offer low implementation costs, while rolling out your services as efficiently as possible.

By taking my comments above into consideration, you can find the right tech partner for your business. We are one of them!  I have full confidence in my team to handle the consulting, procurement, implementation and management of your enterprise systems.  Reach out to me personally OR one of our helpful Percento Business Development Professionals here:

by Bobby J Davidson

We love our company and we love what we do.  Check out the ‘Why Percento‘ page to learn more: Love of Technology and Business!  As the President of Percento Technologies International, I provide day-to-day leadership to the company’s senior management and I am personally involved in the strategy, business development and sales activities of the firm.

The company was founded in 1999 with the purpose of providing a one call source for organizations in need of Enterprise IT Consulting and Management.  We also provide a line of products in the boutique Cloud Server space with a touch of high-end website strategy consulting and design services.   We personalizes the IT Service experience with a team approach, working with clients from diverse sectors of industry, including energy services, financial, legal, entertainment, healthcare, hospitality, retail and general and/or corporate business.  percentotech.com/contact

Our Mission: “Creating innovative IT solutions for business leaders worldwide through cutting edge technologies.”

Contact me today to discuss how our great team can assist: 1 800 614 7886 or our Contact Form.

How New Technology Can Help Increase Workplace Productivity

Increase Workplace ProductivityAccording to recent research commissioned by Konica Minolta—a Japanese multinational technology company, digital technology can help to significantly increase workplace productivity. The company reached this conclusion after 89% of UK businesses surveyed has invested an average of over £3 million ($3.8 million) in a digital initiative in 2016. The story is no different here in the U.S and new technology is increasingly helping businesses to increase workplace productivity significantly. Here is how.

The report ‘The Digital Workplace Initiative’ outlines how aging hardware, minor distractions, clunky software, and rigid workplaces all add up to cause loss of productivity for businesses in the UK. However, these problems are not unique to UK businesses. Instead, they affect businesses the world over, including here in the U.S.

According to the surveyed employees, the biggest stumbling blocks in achieving or maintaining peak performance are interruptions, problems with the office computer or network, and problems in accessing data when working away from their desks. Konica Minolta believes—and this is the belief of many other tech experts, that businesses and their employees can overcome the above barriers by investing more in digital technology, not just any technology but technology that changes how people and workplaces interact.

How New Technology is Improving Employee Productivity and Engagement

Most businesses in the U.S agree that advancing technology is essential stay relevant and achieve success in the future. When it comes to achieving success, nothing is more important for a business than employee productivity and engagement as they are paramount to a company’s success. Perhaps, the best way to recognize and capitalize on these business/industry needs is investing in new technology.

New technology serves as a bridge between, as well as facilitates a more cohesive drive toward unified goals, within the organization. As mentioned above, productivity and engagement in the workplace is crucial to an organization’s success. The good news is that new tech makes increasing workplace productivity easier than ever before.

With proper hardware and software in place, companies can identify specific organizational challenges affecting productivity and can strategically plan for improved results. Following are some of the ways new technology helps to increase productivity and engagement in the workplace.

Transparency

Transparency across the organization is crucial to an organization’s success regardless of industry, company size, or goals for the future. Transparency in an organization gives teams more power to make informed decisions and shows employees the purpose behind their work. Through new technology such as smart phones, new hardware, or new software, employees in an organization can better communicate with each other, which increases workplace engagement and productivity.

Collaboration

Organizations that strive for long-term success realize the value of teamwork and collaboration. Work stations are no longer the cubicles in a row format that they used to be. Today, employees work from home, in open plan workplaces, and in offices across the country, which makes collaboration and interaction more difficult and more important than ever before.

However, the right modern technological solution can make collaboration between staff, regardless of their location, easier than ever before. Today, there are a bevy of technological tools that enhance and inspire teamwork and collaboration. Businesses that want to be successful must leverage such technology to empower their workplace and employees.

Flexibility

As mentioned above, workers are becoming increasingly mobile and many now expect a degree of flexibility in their work. With the addition of technology in the workplace, employee flexibility is at an all-time high, allowing employees to work outside of the office, while sending and receiving vital information.

Even when they are miles apart, modern technology ensures regular contact between team members, while maintaining and even strengthening the tenants of transparency and collaboration. Today, technology is at a point where most employees can work from a remote location like they are physically present at the office.

Tracking and Analyzing Work

Though not many businesses make use of it, tracking and analyzing work is one of the major benefits of modern office technology. Today, technology is empowering employee progress through their own system of goals. Using new technology, management as well as employees can follow productivity trends for individuals, teams, and the organization as a whole. This in turn allows individuals goals to be tracked, which can be useful in evaluating and motivating the performance of each employee.

With the ability to assist, monitor, and streamline workflow for maximized production, new technology is taking businesses into a new era of workforce management.

4 Tech Solutions Increasing Workplace Productivity

Following is a quick wrap up of 4 modern tech solutions that are helping to increase workplace productivity.

Collaborative Software

Modern collaborative software allows businesses to crate, collaborate, and share projects all in one place, changing the way teams operate and work together. An example of this software is Atlassian’s Confluence—a software that allows team members to easily publish, access, and organize information in one location.

Digital Recorders

With digital recorders, business teams can vocally document their big ideas and thoughts. Today, there are digital recorders available that can capture fresh ideas without the distractions common to smart phones. With these recorders, information can be stored to play at a later data, which eliminates the need to ask repetitive questions via email to find out what was covered at a specific point and time in a meeting or conference.

Modems Designed for Efficiency

Today, we have modems designed/engineered specifically for efficiency. An example of this is the Snapdragon cellular modem. Available in the 4G LTE and 5G configurations, the Snapdragon cellular modem is designed to deliver never before seen wireless performance. This ensures fast internet speeds, reliable and crystal-clear calls, and long battery life that is engineered for efficiency.

Smart Thermostats

You may be surprised to see smart thermostats in the list but thermostats are said to increase the productivity in a workplace. According to some studies, lower office temperatures can increase errors and decrease total output. A smart thermostat such as Ecobee can not only keep the temperature in the office at optimum levels, it can also learn your preferences, heating and cooling the office accordingly throughout the business day.

If you want more information on how new technology and modern tech solutions are helping increase workplace productivity, then get in touch with us today.

by Bobby J Davidson

We love our company and we love what we do.  Check out the ‘Why Percento‘ page to learn more: Love of Technology and Business!  As the President of Percento Technologies International, I provide day-to-day leadership to the company’s senior management and I am personally involved in the strategy, business development and sales activities of the firm.

The company was founded in 1999 with the purpose of providing a one call source for organizations in need of Enterprise IT Consulting and Management.  We also provide a line of products in the boutique Cloud Server space with a touch of high-end website strategy consulting and design services.   We personalizes the IT Service experience with a team approach, working with clients from diverse sectors of industry, including energy services, financial, legal, entertainment, healthcare, hospitality, retail and general and/or corporate business.

Our Mission: “Creating innovative IT solutions for business leaders worldwide through cutting edge technologies.”

Contact me today to discuss how our great team can assist: 1 800 614 7886 or our Contact Form.

How Technology is Changing the Real Estate Industry

Real Estate TechnologyDoes new technology fascinate you? It probably does or you wouldn’t be here. Having made that assumption, I have this to say to you: There is no doubt that real estate is one of the most thriving industries in the U.S today but it can do better. However, this requires improvement and progression in the development of real estate technology. Luckily, that is already happening and here is how.

The real estate sector in the U.S and some other countries is affected by factors such as demographics, government policies, and interest rates. Another factor that has played a role in bringing the disruption in the real estate market is technology. New technology, such as smart phones, has made the house hunting process much easier, which has boosted home sales in the U.S and abroad. Additionally, some realtors are pushing technology to the next level by providing virtual tours of potential properties to save time and cost.

You’d think that virtual tours would compromise the house hunting experience but that is not the case. Instead, the virtual tour experience is as good or real as physically visiting and inspecting a property or the area where it is located. For businesses in the real estate industry, there is a real opportunity to leverage today’s technology to help grow their assets and in doing so, boost an industry that is already worth trillions of dollars.

The Growing Impact of Technology on Real Estate

Over the last decade, real estate has changed a lot and new technologies have played a significant role in it.  One of the biggest changes brought to the real estate sector by new technology is the way realtors perform their job. Thanks to new technology, realtors today need to be less hands on in the performance of their duties. Moreover, comparison sites provide consumers with more choice when it comes to buying and selling properties.

What this means is that the real estate industry as a whole is being changed by the use of technology, with new technologies changing how real estate and businesses operate on a day-to-day basis. As we get deep into another year, it is a good time to reflect on the technology that has made an impact on the real estate sector in 2018 as well as the technology that may affect real estate in the latter half of 2018 and even beyond.

Blockchain

The first on our list of technologies impacting the real estate industry in 2018 is blockchain. You may already know what blockchain is but how much do you know about its potential role in the real estate sector? Probably not a lot! But, that is exactly why this piece was written in the first place.

The underlying technology behind the popular cryptocurrency Bitcoin, blockchain is a decentralized database that can’t be compromised, ensuring the integrity of the data and allowing for records to be created for every property in the country. If blockchain was to become mainstream in the real estate industry, then it would dramatically reduce the potential for fraud and enable all involved to access much more data on individual properties and home owners. The benefits of this are potentially endless!

Augmented and Virtual Reality (AR and VR)

Due to their growing viability as consumer technologies, AR and VR technologies are making the news in many industries today including in the real estate industry. The potential of AR and VR technologies to shake up the real estate sector can be gauged by the success of Pokémon Go. Imagine people taking a virtual tour of a property they may buy before they actually visit the place. This could make the home-buying process much more efficient and increase the chances of people making a purchase.

On the other hand, augmented reality (AR) could be handing when people want to visualize what a vacant house will look like once it is furnished from the inside. If a potential buyer already knows what a house will look like once it is furnished, the chances of them making an offer for the house would automatically increase, which is good news for the seller of the house and the real estate agent brokering the deal.

Big Data, AI and Machine Learning

Once fully implemented, these three concepts or technologies are predicted to impact a variety of industries, which includes the real estate industry. Artificial intelligence (AI) can use the Machine learning process to process the data and identify new patterns that we might not have seen before. Imagine knowing in advance about a trend that will affect house prices such as a large number of college students moving to an area.

The above data and the ability to understand it could be the key to success in the real estate sector going forward.  Realtors can more accurately react to what’s happening in the industry and use data to make informed decisions instead of simply reacting to things based on gut feeling if they are provided with a comprehensive view of the housing market, which can be made possible with the use of big data, AI and machine learning.

Peer to Peer Communication

This is one technology trend that should have real estate agents worried. While peer to peer communication is good for property buyer and sellers, it could cause realtors to fade into obscurity, which means that they could lose their worth in the real estate sector.

Online discussion forums and social networking sites that enable peer to peer communication could altogether eliminate the need for intermediary in a transaction involving the buying and selling of a property. The direction connection between the buyer and seller of a property means that there is no agent/broker fee to pay, which is an attractive proposition for many people but bad news for realtors.

The above technologies are changing the face of the real estate industry. To know more about the role of technology in reshaping the real estate sector, get in touch with us today!

by Bobby J Davidson

We love our company and we love what we do.  Check out the ‘Why Percento‘ page to learn more: Love of Technology and Business!  As the President of Percento Technologies International, I provide day-to-day leadership to the company’s senior management and I am personally involved in the strategy, business development and sales activities of the firm.

The company was founded in 1999 with the purpose of providing a one call source for organizations in need of Enterprise IT Consulting and Management.  We also provide a line of products in the boutique Cloud Server space with a touch of high-end website strategy consulting and design services.   We personalizes the IT Service experience with a team approach, working with clients from diverse sectors of industry, including energy services, financial, legal, entertainment, healthcare, hospitality, retail and general and/or corporate business.

Our Mission: “Creating innovative IT solutions for business leaders worldwide through cutting edge technologies.”

Contact me today to discuss how our great team can assist: 1 800 614 7886 or our Contact Form.

5 Tips to Effectively Manage Your Remote Employees

Remote EmployeesAccording to a report jointly published by FlexJobs and Global Workplace Analytics, there has been a 115% increase in full-time U.S remote workers over the past decade. Additionally, Gallup says that 43% of all employees in the U. S work remotely at least occasionally. This makes it crucial to think about how you can effectively manage your remote employees. Here are some tips that can help.

There is no shortage of skilled, talented people today; they are literally everywhere. Hiring individuals based in cities or countries where the company does not have a physical presence is becoming the new norm for organizations. This claim is backed by the research of FlexJobs and Global Workplace Analytics, which says that there has been a 115% increase in full-time remote workers over the past decade.

Gallup— further strengthens this claim by reporting that 43% of all employees in the U.S work remotely at least occasionally. When managed successfully, a remote team can save your company a hell lot of money. Compared to in-house employees, remote workers are happier, more engaged, and often more productive.

As a result, more and more companies today are preferring remote workers over an in-house team. That being said, managing remote workers is often more difficult than managing employees who are physically present in an office or workplace. Studies show that remote employees often suffer due to not being in the same place as their team. Remote workers do not have the same quality of relationships with their coworkers as their in-house counterparts.

However, companies can help their remote employees overcome this challenge by managing them effectively. How can companies do that? Here are 5 tips to effectively manage your remote employees.

Communicate Well

This is the key to effectively managing your remote workers. Since you can’t be with them all the time, it is crucial that you make your message or instructions loud and clear to your remote employees—whether you do it via email, employee chat, or video conferencing. Ideally, you should use visual communication such as video conferencing for this purpose.

Also, when you’re in a meeting with your remote employees, share your screen with them. Also, to make it clear what you expect them to do, use screenshots or diagrams in your emails to the remote employees. You can also use chat platforms to talk about work as a group. Additionally, build rapport with your remote workers by having a casual conversation with them for a few minutes after every work-related meeting. This will keep them motivated to work for you.

Engage Your Remote Employees

There is no doubting that working remotely breeds higher engagement. Employees appreciate the work-life balance they can achieve with a remote working lifestyle. They save valuable time since they don’t have to spend time commuting, which helps increase their productivity. With remote working, employees can fine-tune their work schedule to their most productive hours of the day, while using the downtime to tackle their personal issues.

All this is great news for the remote workers and the company employing them. However, the lack of social connectivity, as it is often seen, can demotivate the remote employees. Yes, there are many collaboration tools available today that can do a great job in bringing people closer in an online environment to break physical barriers. However, the social connection that employees experience in a workplace can never be replicated online. The good news is that there is a way to overcome this challenge.

Companies are advised to encourage and support their remote workers to try co-working spaces or environments where they can be around people that they enjoy being with, even if these people are not co-workers. This will go a long way in keeping the remote workers engaged in their work.

Encourage and Enable Collaboration

Whether you have remote employees or not, it is always good to have a management system in place for sharing documents and files. Some of the names that come to mind are Google Drive and Dropbox. Most companies rely on emails to communicate with their remote workers but you should avoid it. Why is that? they might get lost and your workers may have a hard time tracking the latest version and the changes made.

You need to provide your remote workers the collaboration tools they need to work efficiently and make sure they are on the same page as everyone else. Luckily, there are many tools available today that make it easy for virtual teams to collaborate.

Track Their Work

It is crucial that you implement systems to track the work of your remote employees. Avoid micromanaging your workers. Instead, give them the flexibility they need but don’t completely leave them on their own. Ask your remote employees to enter their work hours and confirm if they are being paid based on these hours. If that is the case, use a time tracking software to see how many hours your remote employees work or spend time surfing the internet. This is important to keep your remote workers productive.

Arrange a Face-to-Face Meet Up

Having a remote team does not mean that you should avoid physical interaction with your employees altogether. No sir/ma’am, you should not do that! Instead, schedule annual-together to have a face-to-face contact with your workers and give them a chance to interact with each other in-person. The occasion cold be a multi-day event, or a simple one-day thing. The idea is to physically gather everyone in one place.

These 5 tips can be extremely helpful in effectively managing your remote employees. For tips on how we can put some technology in place for you to achieve this, get in touch with us today!

by Bobby J Davidson

We love our company and we love what we do.  Check out the ‘Why Percento‘ page to learn more: Love of Technology and Business!  As the President of Percento Technologies International, I provide day-to-day leadership to the company’s senior management and I am personally involved in the strategy, business development and sales activities of the firm.

The company was founded in 1999 with the purpose of providing a one call source for organizations in need of Enterprise IT Consulting and Management.  We also provide a line of products in the boutique Cloud Server space with a touch of high-end website strategy consulting and design services.   We personalizes the IT Service experience with a team approach, working with clients from diverse sectors of industry, including energy services, financial, legal, entertainment, healthcare, hospitality, retail and general and/or corporate business.

Our Mission: “Creating innovative IT solutions for business leaders worldwide through cutting edge technologies.”

Contact me today to discuss how our great team can assist: 1 800 614 7886 or our Contact Form.

How Technology Can Help Enhance Customer Experience and Engagement

Customer Experience As the capabilities of technologies evolve, customers have started to expect new standards of excellence, performance, and everything in between. Whether it is AI, chatbots, real-time texting, or interactive video, technology dominates the discussion today whenever the topic of customer engagement and experience comes up. This is because technology is shaping customer experience and engagement today and here is how.

Not only is technology changing how companies operate each day by giving them tools to be more efficient, it is also changing the way companies engage with the customer. Before the advent of the internet, customer engagement was fairly limited to the traditional forms of advertising and interaction. Customer engagement and customer experience are closely related as how a company engages with its customers shapes the latter’s experience with the business.

So, how is technology helping to enhance customer engagement? Before you find this out, it is important to understand that the definition of customer engagement isn’t static. Instead, it is consistently evolving with the company due to new trends, technologies, and techniques. Considering this, the best way to define customer engagement would be the interaction between the consumer and business through any channel that the business is on. Thanks to the internet and smart phone technology, consumers today can interact and engage with companies from anywhere and at any time, 24/7.

You can’t buy great customer engagement—it is as simple as that. Instead, it’s a competitive advantage that you have earn through continuous improvement evolution. The good news is that technology can help you get there. How exactly? We find that out next.

How Technology is Helping Increase Customer Engagement

Customers today operate with a digital-first mentality. In fact, the digital channels: social, messaging, SMS, Chatbots, are fast becoming the first entry into the entire customer experience. Technology is changing how people want to live, work, and engage and no one is willing to wait—or settle for less. In such times, businesses need touchpoint technology to better connect with customers, no matter what business they’re in.

If you’re wondering how you can use technology to enhance customer experience and engagement, then the following trends in customer experience and engagement will give a good idea of what is required from your side to increase customer engagement and enhance the customer’s experience with your business.

Technology is Making Customer Experience More Personalized

The new era of technology allows businesses to offer ‘personalized marketing’. This type of marketing is based on the interests of the consumer—which are collected using Internet cookies and Browsing History. For example, if you’ve been searching for headphones on Amazon for the past five minutes, the ‘recommended for you’ section would most likely include headphones. Not only has the feature made things easy for shoppers, it has helped the Amazon to boost revenue by 10% to 30%.

The above feature enabling personalized marketing can benefit your business’ bottom line while helping increase customer engagement. The success of this form of personalized marketing can be gauged by the fact that 44% of consumers in 2015 started their product searches on Amazon due to the above-mentioned customer engagement feature of the eCommerce giant.

VR is Changing the Definition of Customer Experience

More than any other technology, virtual technology (VR) has the capability to fundamentally change how we define customer experience. Providing them with new experiences of a product or service, VR can immerse consumers to help brands enhance their customer experience. VR can capture the attention and imagination of a consumer better than any other technology as it is designed to provide a sensory experience. As a result, more and more businesses today are using VR today to make the most of its uniqueness.Businesses are hoping that customers will appreciate seeing their products in a new light and maybe, just maybe, it would propel them to not look elsewhere.

Omni-Channel Customer Experience Will Grow

Successful business will further fuse digital and physical experiences as brands increasingly accept the need to provide customers with joined-up journeys. The boundaries between the different realms—human, digital, physical, virtual, are blurring. As a result, customer-driven businesses are starting to integrate systems of insight and systems of engagement to interconnect people, places, and objects with data to improve customer engagement and forge a two-way relationship.

In the coming years, successful businesses will increasingly focus on the human experience and will make significant investments to integrate technology into the physical experiences of both customers and employees. According to Forrester—the American market research company, the coming years will see significant growth in the use of technologies that integrate digital and physical experiences through mobile devices. Examples of these technologies are image recognition, gestures, and augmented reality (AR). Forrester predicts that by 2019, companies will augment physical experiences with emerging digital technologies.

The Growth of Chatbots Will Increase in the Future

It wouldn’t be wrong to say to that chatbots are turning heads today. Today’s artificially intelligent chatbots represent an outstanding step forward for brands keen to offload easier, routine queries and encounters to an intelligent system.In the coming years, chatbots are expected to gain a greater ‘voice’ among consumers and businesses. When this happens, there will need to be a proper balance and integration between machines and humans.

Most consumers today prefer chatbots for routine customer service. Moreover, 69% of consumers prefer chatbots for quick communication with brands.

By now, it should be clear that technology can enhance customer experience and engagement. However, a digital-first mentality will require both: high tech and high touch. How can you ensure that? get in touch with us today to find out.

by Bobby J Davidson

We love our company and we love what we do.  Check out the ‘Why Percento‘ page to learn more: Love of Technology and Business!  As the President of Percento Technologies International, I provide day-to-day leadership to the company’s senior management and I am personally involved in the strategy, business development and sales activities of the firm.

The company was founded in 1999 with the purpose of providing a one call source for organizations in need of Enterprise IT Consulting and Management.  We also provide a line of products in the boutique Cloud Server space with a touch of high-end website strategy consulting and design services.   We personalizes the IT Service experience with a team approach, working with clients from diverse sectors of industry, including energy services, financial, legal, entertainment, healthcare, hospitality, retail and general and/or corporate business.

Our Mission: “Creating innovative IT solutions for business leaders worldwide through cutting edge technologies.”

Contact me today to discuss how our great team can assist: 1 800 614 7886 or our Contact Form.

How New Technology is Transforming the Auto industry

Technology Auto industryIt is predicted that by 2020, growing digitization and advancements in technology will have increased the automotive industry investments to $82 billion. Slowly, automotive companies are realizing that they must meet consumer demands for a digitally enhanced experience when they are researching, purchasing and operating a car. This has given rise new technology that is quite literally transforming the auto industry. Here is more on it.

By 2020, automotive industry investments would have increased to $82 billion. As per the reports, this increase in investments would largely be due to the growing digitization and technological advancements in the auto industry. Clearly, technology is going to transform the auto industry in the coming years and this is not a wild claim that we are making. Instead, what we say is backed by proper research.

According to a new report by Microsoft called the ‘Future of Automotive’, digital technology will transform everything in the automotive industry, from core operations surrounding the supply chain, manufacturing and dealerships/retail, to the entire value chain, which covers services, aftermarket, financing, and vehicle insurance.

The report highlights how cloud-based solutions and other digital technologies can help vehicle manufacturers, original equipment manufacturers, and dealers transform their business in order to drive new levels of service throughout the entire value chain.

According to Anand Eswaran—the corporate vice president of worldwide services at Microsoft, digital technology is enabling the accelerating pace of change which puts us at the threshold of unprecedented value creation for industry and society. Eswaran has the following to say:

We will reimagine how we build cars, we will reimagine how we buy cars, and we will reimagine what it is to ‘own’ a car.”

He further added:

We will democratize the automotive experience for billions of people across the world, and we will do this with our emerging digital capabilities. Traditional car manufacturers – not known for digital innovation – are embracing the ideas of connected cars and autonomous vehicles. Real social and economic impact will be realized.”

Technological Trends Reshaping the Global Automotive Sector

As technology trends reshape the global automotive sector, customer preferences are moving away from its traditional strongholds, such as chassis and engine development. This shift in customer preferences has given rise to new players in the auto industry, who are a potent mix of startups and large high-tech companies.

Some would say that these new entrants in the automotive sector are the reason for the recent technological disruption impacting the industry. While that is up for debate, one thing is as good as certain: if they haven’t done that already, the following technologies/tech trends will transform the auto industry in the coming years:

Autonomous Driving

Autonomous has been a hot topic in the automotive industry ever since Google started experimenting with autonomous driving.  According the Elon Musk—a tech guru and highly-successful entrepreneur, autonomous vehicle (AV) will soon be the norm. Considering that most of his previous predictions about technology have come true, you’d have to think that there is at least some truth in what Elon Musk says.

Elon Musk is not the only one singing praises of autonomous driving technology. Countless other technologists and business gurus are doing the same as well. Without a shadow of a doubt, autonomous driving is the emerging trend ruling the automotive field. Although not prevalent on the streets, self-driving technology is being experiment across the globe.

It is only a matter of time before autonomous driving starts to rule the streets as well, mainly because many advanced technologies are collaborating for this purpose. The benefits of autonomous driving technology are many includingreducing accidents caused by a lack of driver alertness and allowing drivers to be more social with fellow passengers.

Connected Vehicles

Recently, a plethora of smart technologies have made their way into automobiles and this is enabling connectivity. Connected vehicles can share details about the driving conditions, such as sudden braking, speed, weather, and more. However, this is just the beginning of what we call Vehicle to Vehicle communication (V2V), a technology similar to Wi-Fi. Soon this technology will become a standard feature on almost every vehicle.

As cars get connected to each other, to the wider infrastructure, and to people, the possibilities for ‘infotainment’ innovations, novel traffic services, and new business models and services will increase. This is one of the reasons we seen endless discussion on car sensors, vehicle transmissions, and vehicle communications in the last few years.

Electrification

As they mature and become more affordable, drivetrains will shift toward hybrid-electric, electric, and fuel-cell technologies. This could drive major innovation in the automotive industry.

Blockchain

In the past few years, the automotive industry has confronted many challenges and one of these challenges is the increase in the number of fake part sellers. A potential solution to this problem is the use of blockchain technology. Blockchain is already being examined for this purpose.

Eliminating fake parts from the market can enhance transparency in the auto industry and ensure an extremely efficient pricing strategy. Additionally, blockchain can create an accurate, trusted protocol for the increasingly important supply chain. An evolving trend in the auto industry, blockchain is gaining a lot of attention in the tech space, which has resulted in many expectations from the technology.

3D Printing

This technology is evident in almost every industry today and the auto sector is no exception.Many in the auto industry expect 3D printing to challenge the basic approach to car designing. We will have to wait to see if that actually happens.

From the above, it is clear that new technology is transforming the auto industry. To know more about how technology is changing the automotive sector, get in touch with us today!

by Bobby J Davidson

We love our company and we love what we do.  Check out the ‘Why Percento‘ page to learn more: Love of Technology and Business!  As the President of Percento Technologies International, I provide day-to-day leadership to the company’s senior management and I am personally involved in the strategy, business development and sales activities of the firm.

The company was founded in 1999 with the purpose of providing a one call source for organizations in need of Enterprise IT Consulting and Management.  We also provide a line of products in the boutique Cloud Server space with a touch of high-end website strategy consulting and design services.   We personalizes the IT Service experience with a team approach, working with clients from diverse sectors of industry, including energy services, financial, legal, entertainment, healthcare, hospitality, retail and general and/or corporate business.

Our Mission: “Creating innovative IT solutions for business leaders worldwide through cutting edge technologies.”

Contact me today to discuss how our great team can assist: 1 800 614 7886 or our Contact Form.

New Technology Allows you to See Through Walls

See Through WallsWhile you can only dream of having Superman’s strength, super-speed, enhanced hearing, powers of flight, and nigh-invulnerability, his X-ray vision may soon be within your reach. Yes, you heard that right! Scientists at MIT’s artificial laboratory have successfully devised a mechanism that lets you see through walls. Here is more about it.

Growing up, we’ve all been fascinated by the superpowers of Krypton’s Kal-El AKA Superman. We’ve all wanted to fly like superman, have his strength, hearing powers, and ability to see through walls. The latter might soon become a reality. However, you need to remember that Superman is not human so his vision is different from that of us mere mortals.

For us humans to see an object, light has to go from that object to the eye. The light from that object can be either reflected light or the object can emit its own light. Either way, the direction of the light is from the object to the eye. The eye is the only receiver of the light and there isn’t any type of ‘vision ray’ that shoots from the eye. Why am I pointing this out? Because it’s an idea some people actually have about light. If you’re one of them, then ask yourself the following question:

You are in an absolutely dark room (with zero light sources) for some extended period of time. what do you see after a while?”

The answer is black and nothing but black. Black is the color our brains associate with the lack of light. Some people may say that you will see some stuff after your eyes adjust. Perhaps, their answer is based on their previous experiences (you rarely get an absolutely dark room) but also on the idea that the eyes do the seeing and can adjust to new situations. While we can make X-ray images, we are far off from having X-ray vision. We might never get that, at least not as an inherent ability. However, technology may soon make it possible for us to see through walls as scientists at MIT’s artificial laboratory have successfully devised a mechanism that lets you see through walls. Let’s find out more about it.

The New Technology That Gives Humans X-Ray Vision

Computer science and artificial intelligence (AI) laboratory has created a system that can see your body through walls. The technology recreates your pose when you walk, sit, or simply stand still. The technology/mechanism that developed by scientists at MIT’s artificial intelligence lab uses radio frequency (RF) waves to sense where you are and then recreates your body as a simple stick figure. Following is an excerpt from the release:

The researchers use a neural network to analyze radio signals that bounce off people’s bodies, and can then create a dynamic stick figure that walks, stops, sits and moves its limbs as the person performs those actions.

The team says that the system could be used to monitor diseases like Parkinson’s and multiple sclerosis (MS), providing a better understanding of disease progression and allowing doctors to adjust medications accordingly. It could also help elderly people live more independently, while providing the added security of monitoring for falls, injuries and changes in activity patterns.”[1]

The technology is seen as less intrusive way to monitor people for health and safety purposes. For example, if an elderly person or a sick person has a risk of falling, you may want to make sure they don’t by using this technology for their surveillance. The team is primarily interested in using the system for healthcare, allowing for passive monitoring of a subject inside a room without cameras or other intrusions.

The team believes that this system can be used to monitor people suffering from Parkinson’s disease or multiple sclerosis (MS). This will help doctors to better understand the progression of the disease so they prescribe appropriate medications. Additionally, the technology will the elderly to live without stress as they know they are being monitored.

The Testing Process

The researchers trained the neural network by showing a machine a video of a person walking next to the RF interference they made as they moved. Because RF signals are ubiquitous, it was easier to use than other sensing technologies. Interestingly, the scientists never trained the system to see through walls but it was able to‘generalize its knowledge to be able to handle through wall-movement.’

The researchers wrote that that data of the subject has been collected after consent was given by them. Additionally, the data has been encrypted to ensure the subject’s privacy. For applications in the real world, the team has plan to integrate a consent mechanism, where a person who has installed the device will activate it for monitoring by doing a specific set of movements.

A challenge that the scientists had to address was that data labeled by hand was used to train most neural networks. For example, training a neural network to spot cats requires people to look at a big dataset of images and label each one as either ‘cat’ or ‘not cat.’ On the other hand, humans can easily label radio signals.

To overcome the challenge, the scientist gathered examples using both a camera and their wireless device. They collected thousands of images of people walking, talking, sitting, opening doors and doing all sorts of activities. These images were then used to extract the stick figures, which were shown to the neural network along with the corresponding radio signal. This enabled the system to learn the association between the radio signal and the stick figures of people in the scene.

If you want to find out about other technological advancements in the area of ‘X-ray vision’, then get in touch with us today!

by Bobby J Davidson

We love our company and we love what we do.  Check out the ‘Why Percento‘ page to learn more: Love of Technology and Business!  As the President of Percento Technologies International, I provide day-to-day leadership to the company’s senior management and I am personally involved in the strategy, business development and sales activities of the firm.

The company was founded in 1999 with the purpose of providing a one call source for organizations in need of Enterprise IT Consulting and Management.  We also provide a line of products in the boutique Cloud Server space with a touch of high-end website strategy consulting and design services.   We personalizes the IT Service experience with a team approach, working with clients from diverse sectors of industry, including energy services, financial, legal, entertainment, healthcare, hospitality, retail and general and/or corporate business.

Our Mission: “Creating innovative IT solutions for business leaders worldwide through cutting edge technologies.”

Contact me today to discuss how our great team can assist: 1 800 614 7886 or our Contact Form.

[1]http://news.mit.edu/2018/artificial-intelligence-senses-people-through-walls-0612

How to Build a Successful Ecommerce Website Within a Year

Ecommerce Website Creating a thriving and competitive market, eCommerce websites are becoming more and more popular and prevalent by the day. According to some experts, eCommerce will surpass $2 trillion in sales in the next few years. Here is how to build a successful eCommerce website within a year to get the most out of this profitable industry.

An extremely profitable industry to operate in, eCommerce is expected to surpass $2 trillion in sales in the next few years. That is a lot of money and you’d want to set yourself up to get a chunk of that. The primary reason eCommerce is so valuable is because it makes thing convenient for shoppers. No wonder 40% of worldwide internet users have bought product/goods online from an eCommerce business or eCommerce store.

Additionally, a 2016 report by Forrester—an American research company reveals the following:

  • Online sales from commerce platforms are expected to rise at an average rate of 9.32% annually over the next five years. US consumer spending will reach $523 billion online by 2020.
  • The number of consumers browsing eCommerce businesses and eCommerce stores, and buying online is expected to hit 270 million

People are increasingly looking to shop online for an easier customer experience and many of them are shopping using their mobile phones, mainly due to better mobile networks and bigger mobile sizes. Clearly, the eCommerce website boom is already upon us. If you want to sell your products online and build a successful Ecommerce business, then now is the time to hone your strategy and start building a successful Ecommerce website.

Setting Up a Successful Ecommerce Website

You may want to embark on your new ecommerce venture with lots of big ideas and that’s great. However, it is recommended that when you start, you should put aside your ambitions and focus on the most practical steps of your building an Ecommerce website first. Following are the 12 steps you need to follow to build a successful Ecommerce website.

Buy a Domain Name

This is the web address people type in to find your website. Find a domain name that perfectly matches the identity of your brand but avoid overthinking the process. You can purchase your domain name from GoDaddy or Hostgator.

Find a Website Developer

This is crucial to launch an eCommerce website. To avoid problems in the future, hire a professional to develop your website. Before hiring a developer, find out their credibility from other people who have used their services for the same purpose as you i.e. building an eCommerce site. Meet with the developer to find out how long it will take to launch your website. Additionally, ensure that they have a graphic design background. Gathering the above information is important to get the best professional for your money.

Get all the Paperwork you need to Legitimize your Business

To legitimize your business and ecommerce website, you need to register your business and get a vendor’s license. Contact a local attorney for assistance in this process. While it is an upfront cost, it will likely save you significant headache and expense in the future.

Choose a Hosting Platform

Save time and money by choosing a popular Ecommerce platform such as Shopify, WooCommerce, or BigCommerce. Most developers are familiar with these platform, which makes it easy for them to implement the most effective plugins and payment processors that help your ecommerce website perform better.

Find an eCommerce Website Theme

Your website theme is the first thing visitors see when they land on your website. For this reason, you need to make sure that you choose a theme that will entice people to continue to navigate through your website. There are many websites where you can buy a theme for your website from.

Go Live

If you have products available to be purchased, then you should make your website live. To do this, all you need is to have a homepage, an about page, and a contact page on your website.

Use Help a Reporter Out (HARO)

This is one of the best tools for PR and SEO available to business owners and digital marketers. Free to use, HARO generates amazing exposure and can really be a game changer. HARO is used by journalists who need expertise sources for the stories they are writing. As a business owner being cited as a source, this is the media coverage that helps to build your credibility.

Use PitchBox

Developing relationship with media contacts is crucial to build a successful eCommerce website. To save you time that you can spent on other meaningful activities, Pitchbox automates the media outreach process including handling prospecting, emailing, and tracking workflow.

Personalize Your OutReach

Whether you operate online or offline, building personal relationships with media and vendors will help your business. If you want to be on the good side of your media partners and vendors, make sure to provide them with value. As your relationship grows with them, your website will be the one they will prefer to promote.

Get a Payment Gateway

Securely accepting credit payments is one of the keys to building a successful Ecommerce website. PayPal or Stripe won’t work for this purpose. Instead, you need a dedicated payment gateway such as autorize.net and 2checkout.com.

Include a Google Shopping and Facebook Product Catalog

To ensure your product images appear when users search for relevant keywords, set-up your Google Shopping Campaign. You can upload the same data feed to Facebook’s product catalog. This will boost your SEO before you launch your Ecommerce website.

Order Your Packaging and Determine Your Shipping/Storage Options

To build a successful Ecommerce website, you must know how to properly store and ship your inventory. This information will be crucial when you make arrangements with your vendor.

There you have it—how to build a successful eCommerce website within a year. For more tips on building a successful eCommerce business, get in touch with us today.

by Bobby J Davidson

We love our company and we love what we do.  Check out the ‘Why Percento‘ page to learn more: Love of Technology and Business!  As the President of Percento Technologies International, I provide day-to-day leadership to the company’s senior management and I am personally involved in the strategy, business development and sales activities of the firm.

The company was founded in 1999 with the purpose of providing a one call source for organizations in need of Enterprise IT Consulting and Management.  We also provide a line of products in the boutique Cloud Server space with a touch of high-end website strategy consulting and design services.   We personalizes the IT Service experience with a team approach, working with clients from diverse sectors of industry, including energy services, financial, legal, entertainment, healthcare, hospitality, retail and general and/or corporate business.

Our Mission: “Creating innovative IT solutions for business leaders worldwide through cutting edge technologies.”

Contact me today to discuss how our great team can assist: 1 800 614 7886 or our Contact Form.

4 Emerging Digital Transformation Technologies

Digital Transformation TechnologiesWhile the scope of business strategy is increasingly defined by technologies, not all technologies are equally important. A new study shows the technological areas in which businesses are investing heavily to accelerate their digital transformation journey in 2018.  Here are the 4 emerging digital transformation technologies making an impact on business.

Competition is heating up in the digital world and as such, organizations need to keep abreast of the latest technological development to drive their digital transformation further. While there is no doubt that the scope of business strategy is increasingly defined by technologies, it would be foolish to think that all technologies are equally important.

Organizations that identify and separate transformative technologies from the rest stand a better chance of eclipsing the competition and surging ahead in this digital era. So, what are the technologies that deserve your most attention? A new study that shows the technological areas in which businesses are investing heavily to accelerate their digital transformation journey in 2018 may provide valuable insight.

According to the study by PointSource—a Digital Technology company, the technology area that businesses are investing in the most is voice-activated technologies. At the other end of the spectrum is facial technology, which is the least deployed technology in the business world.

At present, only half of the decision makers feel that their current digital footprint is outdated, in comparison to that of their competitors. For this reason, investment in transformative technologies is crucial to ensure your business stays competitive in the growing digital market.

The Need to Invest in Digital Transformation Technologies

The bigger the business, the more difficult it is to transform. While this still holds true, businesses today, regardless of their size, are desperate to change. Technology is now a dynamic field, all thanks to an increase in computational power, data storage facilities, and the millennial demand.

Technology is changing every day and businesses that do not cope well with these changes risk being left far behind their competition in the race to win a major share of the rapidly growing digital market. Responding to this concern, many companies today are increasing business focus on digital growth. Additionally, an increasing number of organizations are agreeing to the fact that digital technology plays a central role in the achievement of business goals.

As a result, more and more businesses today are investing in emerging technologies to accelerate their digital transformation journey in 2018. Some of the technologies businesses are investing in to accelerate their digital transformation include Blockchain, artificial Intelligence (AI), and IoT. Following is the complete list of the emerging digital transformation technologies that are having an impact on business.

1.      Blockchain

The first on the list of emerging digital transformation technologies is blockchain. For some time now, bitcoin has been riding the waves of investor speculation. The technology enabling the cryptocurrency is blockchain. While the biggest benefactor of blockchain will be the finance sector, the technology will have an impact on other industries as well. In fact, businesses can use blockchain in multiple areas, including data security.

With blockchain, everyone has a copy of the core data, which means that even if someone hacks into a data point to try to manipulate that data, the original core data will still be untouched and available. Additionally, data is protected by multiple layers of encryption with each update, which makes it practically impossible for hackers to tamper the database.

In addition to the above, businesses can use the blockchain technology to add smart contracts to raise invoices and collect payments. Blockchain is the go-to solution for increasing operational efficiency, transparency and data security, and reducing maintenance costs.

2.      Artificial Intelligence (AI)

An encouraging 80% of the businesses believe that artificial intelligence (AI) can make an immediate impact on their business, with 60% adopting AI for process humans cannot do and 40% using the technology to replace workers. Contrary to popular belief, AI is not a new concept. In fact, the field has been ever present since the 1950s. Though, at the time, AI was only available to large organizations possessing greater technological resources. The good news is that thing have changed over the past decade or so and today AI is accessible to smaller businesses as well.

The simplest and most effective way businesses are using AI today is chatbots. Originally designed as an extension of customer service helplines, chatbots are now being used to increase the efficiency of the entire process. With AI-powered chatbots, customers can get an immediate response to their generic or most frequently asked questions. Additionally, if the chatbot does not have a readily available solution, it will automatically redirect the customer to a human representative.

3.      IoT

The computing power of microprocessors is increasing every day and as a result, Internet of Things (IoT) is expected to grow exponentially over the next few years. The advancement will help IoT to expand and become more accessible to small businesses. This growth in the IoT will have a direct impact on office management, customer engagement, store merchandising, inventory management, and security.

4.      Virtual Reality

With the help of audio, visual and environmental cues, virtual reality (VR) is creating an experience of being present in a state or place without being physical there. Today, the technology is increasingly being utilized by the fashion, real estate, and hospitality industry as it is a great tool for data visualization. Besides being an experience in itself, VR has also branched out into Augmented Reality (AR) and Mixed Reality (MR).

These 4 emerging transformation technologies are having a major impact on business, which is the reason they have seen increased investments in the last few years. To know more emerging digital transformation technologies, get in touch with us today!

by Bobby J Davidson

We love our company and we love what we do.  Check out the ‘Why Percento‘ page to learn more: Love of Technology and Business!  As the President of Percento Technologies International, I provide day-to-day leadership to the company’s senior management and I am personally involved in the strategy, business development and sales activities of the firm.

The company was founded in 1999 with the purpose of providing a one call source for organizations in need of Enterprise IT Consulting and Management.  We also provide a line of products in the boutique Cloud Server space with a touch of high-end website strategy consulting and design services.   We personalizes the IT Service experience with a team approach, working with clients from diverse sectors of industry, including energy services, financial, legal, entertainment, healthcare, hospitality, retail and general and/or corporate business.

Our Mission: “Creating innovative IT solutions for business leaders worldwide through cutting edge technologies.”

Contact me today to discuss how our great team can assist: 1 800 614 7886 or our Contact Form.

How to Drive Value from Your Business Information System

Information SystemsMost businesses have information systems, but few take advantage of the capabilities they offer. If you’re among the majority, here is how you can drive value from your business information system.

Recognized as a core enabler for business, information management is becoming increasingly important today. Studies from industry analysts and management companies show that companies and organizations using their information effectively perform considerably better than those who are unable to derive an advantage from their enterprise knowledge.

However, as organizations grow, it is becoming difficult to get critical answers to key business issues. The primary reason for this is that data needed to inform key decisions have to be drawn from multiple offices and locations, each with different environments, many of which are not connected to each other. The problem is aggravated by the fact that there is a very real barrier to enterprise decision-making, which means that the data most needed for making crucial decisions is largely unavailable to access.

Why has the above situation come about? It has come about because past technology solutions were often designed specifically to satisfy the needs for a given project or business unit. While they may be suitable for a focused use-case, such solutions are unlikely to consider the needs of the enterprise as a whole, leading to incompatibilities, and duplication of effort and cost.

At the rate at which information is created today, this problem will only get worse, unless an enterprise-wide approach is taken for accessing and managing information.

The Information Challenge for Organizations

As organizations seek to gain competitive advantage, reduce costs, and gain greater efficiency and productivity, the methods they use to gather and manage increasingly vast amounts of information become a critical factor in their success.

Information is data processed for a purpose. Data becomes information that people can use to make sense of their business environment after it has gone through a transformation process. The environment encompasses not just the organization itself, but also ancillary factors such as suppliers, customers, competitors, economic, as well as general technological, legal, political and geographical factors.

Whether it is for tactical mid-range planning or for long-term strategic planning at the highest managerial level, businesses gather and process information for day-to-day transactional purposes. Naturally, the type and amount of information acquired depends on the particular business environment, and this information is either tangible, where cost of gathering the information is measurable, or intangible, where the value is harder to quantify.

The challenge for organizations is not only identifying the best ways to use information, but also finding out the value of information systems in managing business, which means determining the return on investment of investing in these systems. Remember, the effective use of IT and staff training is far more important than merely spending on IT and business information systems.

It is crucial that businesses do not unnecessarily adopt and invest in information technologies that become quickly obsolete, possibly for fear of falling behind the competition, or by over-estimating the potential benefits.

In short, the challenge for organizations is to research and implement a system that is fit for purpose, use IT staff effectively, and monitor systems and staff continually to evaluate for optimal performance versus cost.

Driving Value from Your Business Information System

Development in information systems has brought both opportunities and threats. The onus is on businesses to identify opportunities and implement them. As a business, it is important you develop strategies which can best utilize information systems to increase overall productivity. Many businesses are turning to automation for this purpose.

While automation can be useful in driving value from a business information system, it has its limitations. Then how can you drive value from your business information system? You can drive value from your information system by focusing on the following things.

Customer Delight

The proliferation of information systems has reduced product life cycle, reduced margin and brought in new products. Considering this, customer satisfaction alone will not be enough. Instead, businesses need to strive for customer delight.

So, how can organizations collect customer feedback and develop products which exceed customer expectation? They can do this by using information systems with data warehousing and analytics capability. The customer delight will not only lead to loyal customers, but will also provide you with brand advocates.

Organizational Productivity

To mitigate distinctive process and requirements, businesses require different types of information systems. With an efficient business transaction system, any organization can become productive. These systems ensure that routine processes are captured and acted upon effectively. Examples of these routine processes are payroll, cash transaction, sales transaction etc.

In addition to the above, information systems are required for executive decision. To allow top leadership to devise a strategy for organization, an information system must provide precise internal as well as external information. Look for systems that are designed to execute this function. This will help contribute to overall organizational productivity.

Workers Productivity

It is important that your information system facilitates the increase in workers’ productivity. Collaboration across organization and departments have increased with the introduction of email, video conferencing and shared white board collaboration. This increased collaboration ensures smooth execution and implementation of various projects across geographies and locations.

Value Addition for Organization

Organizations use information systems to implement various strategies and achieve their short-term as well as long-term goals. Improving productivity and business effectiveness of organization is the reason development of information systems is taking place.

With correct development, deployment and usage of information systems, organization can achieve lower costs, improved productivity, growth in top-line as well as the bottom-line and competitive advantage in the market.

To know more about how you can drive value from your business information system, get in touch with us today.

by Bobby J Davidson

We love our company and we love what we do.  Check out the ‘Why Percento‘ page to learn more: Love of Technology and Business!  As the President of Percento Technologies International, I provide day-to-day leadership to the company’s senior management and I am personally involved in the strategy, business development and sales activities of the firm.

The company was founded in 1999 with the purpose of providing a one call source for organizations in need of Enterprise IT Consulting and Management.  We also provide a line of products in the boutique Cloud Server space with a touch of high-end website strategy consulting and design services.   We personalizes the IT Service experience with a team approach, working with clients from diverse sectors of industry, including energy services, financial, legal, entertainment, healthcare, hospitality, retail and general and/or corporate business.

Our Mission: “Creating innovative IT solutions for business leaders worldwide through cutting edge technologies.”

Contact me today to discuss how our great team can assist: 1 800 614 7886 or our Contact Form.