Unfortunately, this isn’t going to be a cut and dry, step-by-step set of instructions to follow in order to pick the right IT management or outsourcing company. Choosing an outsourcing partner can be a daunting and difficult task and should not be done impulsively. This should give you a basic idea of the process you’ll be going through in picking the right outsourcing partner.
Start By Doing Your Homework
Some of the first questions you should ask yourself are:
- What do we need done?
- What are my company’s goals?
- What is our objective?
If you don’t take time to answer these questions, your search for the right partner can quickly become mired in all the details of what is offered without knowing what you’re actually looking for. Defining your needs and goals will go a long way toward finding the right outsourcing company.
Do Your Initial Research
Start looking at outsourcing companies. You can narrow down your list of potential partners by visiting their websites. If the company doesn’t offer the type of service you’re looking for, it’s not going to be worth your time to call them.
Start Your Search in Earnest
Start making phone calls. Make sure you ask questions to find the right company.
- How well do they know your industry?
- How long have they been in business?
- Have they worked with companies that are similar in size to yours?
- Are they willing to work with you to achieve your objectives?
A successful partnership can’t happen without trust. If it doesn’t seem like you can trust the person you’re talking to, move on.
Do More Research
You might be working with a company in another country or another part of your country. There are more questions you’ll need answers to before making your final decision. Some of these are:
- Where are they located?
- What is the time difference, and how does that affect our interactions?
- How many people speak the language we use?
- Is there a national or religious holiday where they are located that lands right in the middle of our busy season?
- What kind of communication methods can we use?
- What kind of turn-around do they provide?
In short, you’ll want to make sure that there won’t be cultural or business management differences that will interfere with your work getting done in a timely fashion.
Once you’ve narrowed your selections down to just a few, you’ll want to check references. Talk to some of their clients, making sure you talk to those who have been with them for a longer period of time.
You can also talk to people in your business and social networks to see if any of them have had interactions with your final choices. LinkedIn can be an invaluable tool for finding people who have experience with a given company.
Choose Your Partner
Once you’ve decided on a partner, make sure everyone is aware of the goals you established at the beginning of your search. Make sure everyone has the same goals and objectives in mind before you move forward.