When you outsource your IT solutions, there should be some no-nonsense expectations you have with any IT management firm you choose to work with. The entire point of it all is to have a working network that you can use to succeed in your business while leaving the technical sides to experienced professionals who are trained and specialized in these areas of technology.
They should have open, transparent communication with you
You should always be aware of what your IT management firm is doing to keep things running smoothly for you. If you don’t want to worry about that end of things, that’s fine, but you should always be able to get the information you need or want to know about the health of your organization’s IT infrastructure. If your IT management firm is having difficulties, you should be aware of what they are and what is being done to remedy the situation.
They should be actively monitoring your system
A competent IT firm keeps an eye on the health of the infrastructure they help maintain. A vigilant IT firm should always be monitoring and working on solutions before you even have the chance to tell us that there has been a problem.
They should be securing your information
In a technological world, where hacks, intrusions, and leaks are every day headline news, it’s especially important to provide security that is well-equipped against not just attacks, but secures your data in the event of catastrophic loss of data on your own end.
They should be genuinely invested in your success.
One of the problems with ultra large IT outsourcing firms is that their organization is sufficiently large that the loss and spoiled relationship with a client does little to impede their own success. An IT management firm who generally cares about their own business cares about yours enough to establish a good reputation that maintains a good relationship with their clients.