The Latest and Most Innovative Design Trends

Website Trends

Design plays a crucial role in engaging and converting your visitors. It is something that can immediately make your website look like it hasn’t been updated in a long time. Even if you post new updates there regularly, if people visit your website and it looks like it was made 20 years ago, people will just assume that the website is not updated, or relevant. This will only add to your bounce rate.

There is another thing with design—ask anyone what specifically makes a website look old to them and they wouldn’t really be able to answer. However, if you show them pictures of old websites and new websites and they’ll be able to easily identify which is which.

There are two reasons why this happens. One is that while consciously we don’t notice a lot of things, our subconscious does. So, you may not have noticed that some designs are from a certain era. However, deep down inside your brain that design is linked to that era. Another big reason is that these design trends tend to affect all of the internet.

Remember how until two decades ago ‘3d’ looking embossed fonts were all the rage? Some of the biggest brands in the world had shading and whatnot on their logos—including companies like Google and AT&T. But then, a decade ago the new trend was flat looking designs and pretty much every big company ended up removing the shading from their fonts and logos to make them look flat, even big companies like Pepsi.

If you do not keep up with the design trends, you end up looking like you are slow. This is why, it is always important to keep up with the latest design trends. Here are some of the design trends that are emerging right now. In a year or two you will see these design trends everywhere.

Cinemagraphs

Cinemagraphs have quietly been taking over the internet. Many people don’t realize the difference between normal GIFs and Cinemagraphs. A Cinemagraph is usually a GIF, though it can be in many other formats. The key difference is that in a Cinemagraph you have a repeating motion, and there is only a selective motion.

A good example would be a Cinemagraph of woman standing in a field with her hair flowing. Only her hair moves with the wind, nothing else in the picture. The video is also perfectly looped so you cannot tell when it ends and begins again.

Think of the paintings in Harry Potter that could move—that is the look Cinemagraphs are going for. They have become popular due to a couple of factors. The first is that they look gorgeous. They allow you to use GIFs in a non-tacky manner, something which hasn’t really been possible in the last decade. Another is the popularity of the new GIFv and other related formats.

Under normal GIFs each frame was stored, which is why some of them ended up being 5-10 megabytes big, which isn’t suitable for use on websites at all. GIFv files and other HTML5 supported animated picture formats, however, include encoding techniques similar to what you see in videos. What happens is that only the pixels that change from the previous frame in the animation are stored, which can dramatically decrease the file size.

So, in a Cinemagraph, all parts of the picture that do not move will be saved once, and then only the flame’s animation will be stored. A GIF of a Cinemagraph may be as large as 10mb. However, the exact same animation in a new format can be as small as 256kb, which is perfect for use on the internet.

Mobile Websites that are Apps

This may just be the single biggest development to happen in the world of mobile web design so far. Google unveiled a new API as well as a new vision, to solve a problem a lot of us have. Often you visit a website on your phone and it tells you to install the app for full functionality, because the mobile website cannot do what you want it to do.

Google realizes that mobile websites serve a different purpose than normal websites, and sometimes they need to interact with other features of the phones. So, Google will allow there to be things called ‘Web Apps’. When you visit a website such as Instagram, it will launch the Instagram app (if Instagram makes a website app) as if it were already installed on your system.

The apps will be ‘sliced’ into different parts, so every time you click a button, the next screen will be loaded. Meanwhile, if you give permission, the web app will easily be able to take a picture through your phone’s camera, or dial a number, or use your GPS to locate you, just like an installed app would be able to do. This will revolutionize mobile design and will allow companies to add features to their websites which simply weren’t possible before.

Final Word

The above list of innovative trends is by no means exhaustive as there are many other design trends coming up. One thing that you may have noticed is that websites look cleaner these days than ever before. This is because the current design trend is to make the website as easy to read as possible. This means white background and big, black fonts. This trend was started by newspaper websites, many of which have redesigned themselves within the past year to look more like a newspaper.

We will also see the infusion of more media on websites—thanks to ever increasing internet speeds all over the world. Google’s fantastic new update on its translation engine which allows almost 100% perfect translations will also give designers more functions. Now, you can add a button to automatically translate your website in any language the reader wants, and the translations are actually good. We will be posting more updates on innovative design trends in the coming future. So, keep following us if you’re interested in them.



Contact Us

Percento is a Professional IT Consulting, Implementation and Management firm.  To find out how we can help your organization, please contact one of our friendly sales representatives for a review of your system and a comprehensive (No Obligation) proposal of services. Call today toll-free at 800.614-7886 [Austin | Dallas | Houston | League City | Sugar Land | The Woodlands  | San Antonio] or email us at sales@percentotech.com.



How Technology is Helping Revolutionize Language Learning

Learning a new language is on the bucket list of many people. If you’re one of them, then you’ll be happy to know that technology can help you to learn easily and quickly. You no longer need to leave the comfort of your home, let alone your city or country, to learn a new language. Instead, you can learn the language of your choice without even having to step out of your bed. That is how easy learning a new language is today, all thanks to the internet and advancements in learning technology.

In the past few years, technology-integrated classroom systems have become increasingly popular. A major reason for this is the growing trend of online language learning. Today, we have learning management systems and virtual classrooms focused on language learning that look to facilitate the teaching of the instructor, provide a comprehensive and well-structured learning experience, and strengthen learner engagement.

It goes without saying that language instruction institutes need to start transitioning to more tech-savvy ways of language teaching. This will not only help to make their teaching more effective, but it will also ensure that they don’t fall behind their competition in the race to become the premier language learning source or institution. In other words, technology has a critical role to play in the present and future of language learning. Following are some ways technology is helping language instructors to revolutionize language learning.

1.     Remote Access to Language Learning

The biggest benefit of technology is the ability to reach audiences across the globe. When it comes to language learning, this means that people can learn a preferred language from native speakers even if they are miles away from the latter.

Technology has opened doors for virtually everyone who is interested in learning a new language by allowing easy access to the resources needed.  Language teaching and learning is no longer restricted by geographical boundaries or distances. Instead, it is at your fingertips whenever and wherever you may need it.

2.     Digitization of Learning Resources

The digitization of language learning resources is one of the best things to have occurred in the language learning field in the past decade or so. People no longer have to carry bulky books with them on the train or bus to learn the language of their choice. Instead, they can learn from a digitized version of the same resource on their phones on tablets.

One of the earliest innovations in the digitized or virtual language learning world were web dictionaries and hyperlinked text that made it easy as hell to cross-reference words. The next innovation in the field was the digitization of entire dictionaries to allow people to learn easily on-the-go.

Today, these dictionaries and other language learning resources can be easily stored on smartphone without using up too much of your phone’s memory space. Additionally, there are language services that provide translation that is collected from and reviewed by bilingual users. Also, while they may be far from perfect, translation tools such as Google Translate and Linguee.com have helped many people across the globe to learn a foreign language.

3.     Blended Language Courses

These courses look to increase student engagement by combining online and in-class language learning. This allows online language training and classroom teaching to complement each other. As a result, the instructor transitions from a teacher to a facilitator.

After learning from comprehensive and structured eLearning modules, students head to the classroom where the teacher can focus on the weak points of the class instead of having to recite the rules of language learning to the students. This saves time and makes the job of the language instructor much easier. Not only does technology make blended language learning a reality, but it also helps promote a methodology for language learning that is both intuitive and proven to be successful for language development.

4.     The Rise of Auto-Correction

The rise of autocorrection was another major breakthrough in the field of innovative language learning. Auto-correction has made it easier to learn languages whether it is pronunciation analyzers or simple text-autocorrect. The popularity of auto-correction can be gauged by the fact that today you will find spellcheckers absolutely everywhere.

Often free to use, the auto-correction tools or spellcheckers will check your spelling and grammar to ensure what you’re writing in a particular language is correct. Although spellcheckers are far from perfect, some advanced auto-correction tools, such as Grammarly, will help you with correct not just the words, but also the style, to help you streamline what you write.

Additionally, there are tool such as Wordbook that help to improve your pronunciation in some languages, such as Chinese. The tool will allow you to know how close, or far, you are from a native speaker. Similar functions are offered by other resources as well which includes Google Translate.

5.     Interactive Language Learning

Research has proven that learning a new language through input is ineffective and not best for achieving learner language development. Therefore, the focus of language instructors should be on an interactive learning that is enabled by technology-based tools and resources.

Instead of simply learning about a language from an instructor, students must be able to ‘do’ things with the language being taught. Fortunately, technology makes this easy by allowing students to interact with language courses to gain a complete understanding of a language’s components. In a intuitive and interactive learning model, students are likely to feel more comfortable and less embarrassed to make mistakes and learn from them. This can only be a good thing.

These are just 5 of the several ways technology is helping to revolutionize language learning. To know about the other ways that technology is changing language learning, keep following us.


Contact Us

Percento is a Professional IT Consulting, Implementation and Management firm.  To find out how we can help your organization, please contact one of our friendly sales representatives for a review of your system and a comprehensive (No Obligation) proposal of services. Call today toll-free at 800.614-7886 [Austin | Dallas | Houston | League City | Sugar Land | The Woodlands  | San Antonio] or email us at sales@percentotech.com.



How New Technology Is Changing the HR Landscape

With the emergence of groundbreaking HR solutions, we are witnessing a technological boom that could potentially change the landscape—and how we think about it. In the past few years, there’s been a marked change in the HR function’s role.

The Future of HR Will be Driven by New Technology

According to the 2019 HCM Trends report, global HR technology venture capital exceeded $3 billion in 2018. This was three times more than the amount in 2017. Technologies that took center stage in the report were artificial intelligence (AI) and automation technologies.

Commenting on the report, CEO of CareerBuilder Irina Novoselsky exclaimed that AI and ML were key technologies in the HR sector because they unlocked new opportunities for the field. She further added that the people at her company strongly believe that AI will become an integral part of an HR manager’s job within the next five years.

In fact, CareerBuilder has already developed an AI technology that can create a CV in less than a minute. Additionally, it can inform an organization about candidates who match the criteria for an open position and whom amongst them are likely to respond.

With the use of social media platforms like LinkedIn for recruitment on the rise, technology is already playing a key role in the HR sector. Now, emerging technologies, such as AI, automation, and IoT, are taking HR a step further. Following are 4 ways these technologies are helping revolutionize the HR sector.

1.     An Improved Recruitment Process

The primary job responsibility for most HR professionals is recruiting the right people for a company. In the past, required recruiters would place an ad in a newspaper or on internet job boards to find the best available talent. However, this has changed in the past few years with the emergence of HR technology that is automating many of the tasks on the recruitment and hiring process.

Instead of placing an ad in a newspaper or on internet job boards, recruiters can make use of social media assisting and digital message boards to publish and share job postings. Additionally, they can use technology to search through resumes by simply accessing keywords that match the job requirements or posting.

In addition to the above, ML technology allows recruiters to precisely target suitable candidates for an open position with personalized ads and job postings. This is because ML can analyze data from multiple sources to more effectively match the interest of people with a potential job fit. This emerging HR technology can benefit not only recruiters but potential employees as well.

2.     Ease of Information and Communication

The advancement of cloud-based Human Resource Management Systems (HRMS) is one of the most significant recent technology developments in the HR space. The HRMS is a key technology in the HR sector because it can digitize many of the HR activities and processes. This makes it possible for the HR people in an organization to offer their services from anywhere and at any time.

Using their computer or smartphone, employees can easily look up any of their payroll information or benefits and get their questions answered via the interactive platform. The cloud-based HRMS technology can benefit both HR managers and employees.

The technology enhances the efficiency of HR by reducing the time spent on repetitive tasks while allowing HR managers to focus on larger, more meaningful projects.  Additionally, it makes information sharing easier for people within the HR department by having a centralized location for the exchange of information; this helps in reducing the redundant correspondence and saving time and energy.

3.     Analytics-Driven Performance Management

For long, performance management has been a key function of HR. Traditionally, the process is driven largely by HR professionals who monitor employee performance, gather feedback from supervisors/line managers, and facilitate regular employee reviews. Until recently, technology was used in performance management to streamline the process and eliminate several redundant steps. However, we are now entering a new phase in performance management where data gathered and analyzed with the help of technology drives the process.

According to Doug Dennerline, the CEO of Betterworks, the rapid and widespread adoption of analytics for measuring the performance of employees will take HR to a new level of data competency in 2019. Dennerline believes that this new trend in HR will make it easier for executives and HR managers to make decisions about the workforce. According to him, HR teams can improve the performance management process for themselves and other executives by using analytical methods on sentiment data collected from the many interactions between managers and their subordinates.

With the above analysis, HR can identify opportunities for coaching while making it possible for managers and employees to benchmark their performance.

4.     Automation

Perhaps, the biggest change in HR in recent years has been the increased automation of key HR processes such as time clocks and payroll. The automation of these tasks means that HR people have more time on their hand for new challenges and creatively demanding tasks such as creating employee appreciation programs and writing compelling job postings. In many ways, automation is a game-changer in the HR sector. With improvements expected in the coming years, we can already see automation playing a big role in transforming the HR field. These are some of the ways in which technology is changing the HR landscape. To know other ways in which technology is transforming HR, keep following us!




Contact Us

Percento is a Professional IT Consulting, Implementation and Management firm.  To find out how we can help your organization, please contact one of our friendly sales representatives for a review of your system and a comprehensive (No Obligation) proposal of services. Call today toll-free at 800.614-7886 [Austin | Dallas | Houston | League City | Sugar Land | The Woodlands  | San Antonio] or email us at sales@percentotech.com.



Are Self-Healing Platforms the Next Wave of Innovation in AI

A single hour of IT downtime results in a productivity loss worth $100,000 for more than 95% of businesses today. This is according to a survey in which large businesses took part. For more than half of the surveyed businesses, the losses exceed a million dollars. These losses make a strong case for IT systems that can quickly and efficiently recover from costly errors without having to switch off or go offline.

The good news is that advances in artificial intelligence (AI) and machine learning (ML) are helping many companies today to quickly and efficiently fix issues across systems without any human help or intervention. Self-healing platforms, the latest innovation in AI, promise to take this ability to the next level. What are the self-healing platforms enabled by AI and why are they a breakthrough technology? Let’s find out.

Knowing Self-Healing Platform—The Technology that Can Heal Itself

The self-healing networks enabled by AI are a massive step-up from the traditional networks of the past and the predictive and prescriptive networks that we have today. With traditional networks, you only know ‘what happened’. This means that you get feedback from systems about a problem only after it has occurred.

The system is based on human-made rules, which means its ability to interpret data is limited to the ability of the human mind. This makes it virtually impossible for the system to anticipate or predict ‘issues’ beforehand or even in real-time.

Although predictive networks are a step up from traditional networks, their ability is limited to finding out what will happen. Predictive networks look for patterns in past data and based on these patterns, they predict future behavior. Enabled by machine learning (ML) technology, predictive networks provide valuable insights to human workers to help them appropriately allocate network resources and correct issue.

Predictive networks are definitely better than the traditional networks but they’re not quite the breakthrough technology that businesses have yearned for long. Till now, many had thought that prescriptive networks, the networks that know how to fix future problems, were what businesses had long sought.

This is because these networks use AI algorithms to review past performance and without any human intervention, identify hidden factors that may affect future performance. This observation is free of any human logic which means there no human logic is applied to the process. Predictive networks can make accurate predictions about future outcomes and create forecasts to allow the humans overseeing these networks to make predictions about possible outcomes for their business in their future.

While predictive networks are a great innovation, they are completely overshadowed by self-healing networks or platforms, the latest innovation in AI. Why do we say this? Because self-healing platforms can do what no other technology before them has done: fix problems on their own. Self-healing platforms can accomplish the following without any human intervention:

  • Identify and prioritize factors that may impact the performance of the network
  • Make accurate and timely predictions about outcomes to allow optimal execution of remedies
  • Gain deeper insights and drive better decisions by correctly differentiating between casual and correlative factors

By correctly differentiating between casual and correlative factors, the AI-enabled self-healing platforms can establish the ‘causes’ for the network’s performance. This leads to more accurate predictions and better performing networks.

Additionally, self-healing networks can choose a course of action independently to maximize operational efficiency when faced with external factors or influences. Following are some of the reasons investing in AI-enabled self-healing platforms would make sense for businesses in the future.

1.     Automatically Fix Operational Issues

In the past, there was no way for businesses to completely avoid systems or operational failures. However, breakthrough technologies such as AI and ML have changed that. Now, self-healing platforms are promising to make things even better for businesses today.

With self-healing platforms, businesses can identify and solve operational issues automatically before they led to the complete failure of the system. Self-healing platforms understand how systems function normally; based on this understanding, they flag any deviations from the normal behavior as possible errors.

When a self-healing platform detects a problematic pattern, it automatically adjusts to ensure the continuation of normal operations. Manually fixing an issue with a system can take up to thirty minutes. On the other hand, it takes no longer than two minutes for a self-healing platform to fix the same issue. This means that you can save up to 90% of your time by replacing manual fixes with an AI-enabled self-healing approach. The costs advantages of this would be in the millions over the months, years, and decades.

2.     Improve Productivity

Self-healing platforms can identify patterns by analyzing tickets in help-desk software to improve productivity. By analyzing and fixing the problem in real-time, a self-healing platform can prevent the operations of a business from slowing down which can have an impact on overall productivity.

3.     Provide an Amicable Online Experience

You can drive sales by using AI to speed up your IT services. Prospective customers will be discouraged to buy from you if there are delays in the buying process, especially if they are used to an amicable online experience.

According to a Forrester Consulting study, 40% of customers won’t think twice to move to a competitor if an e-commerce site takes longer than three seconds to load. By implementing self-healing platforms in online purchasing systems, businesses can identify in real-time the slowdowns in the purchasing process and fix the issues proactively.

As seen above, self-healing platforms are the next wave of innovation in AI for the businesses out there. Therefore, you’d do well to consider this AI-powered technology for your business in the future. It will most likely benefit you.

A single hour of IT downtime results in a productivity loss worth $100,000 for more than 95% of businesses today. This is according to a survey in which large businesses took part. For more than half of the surveyed businesses, the losses exceed a million dollars. These losses make a strong case for IT systems that can quickly and efficiently recover from costly errors without having to switch off or go offline.

The good news is that advances in artificial intelligence (AI) and machine learning (ML) are helping many companies today to quickly and efficiently fix issues across systems without any human help or intervention. Self-healing platforms, the latest innovation in AI, promise to take this ability to the next level. What are the self-healing platforms enabled by AI and why are they a breakthrough technology? Let’s find out.

Knowing Self-Healing Platform—The Technology that Can Heal Itself

The self-healing networks enabled by AI are a massive step-up from the traditional networks of the past and the predictive and prescriptive networks that we have today. With traditional networks, you only know ‘what happened’. This means that you get feedback from systems about a problem only after it has occurred.

The system is based on human-made rules, which means its ability to interpret data is limited to the ability of the human mind. This makes it virtually impossible for the system to anticipate or predict ‘issues’ beforehand or even in real-time.

Although predictive networks are a step up from traditional networks, their ability is limited to finding out what will happen. Predictive networks look for patterns in past data and based on these patterns, they predict future behavior. Enabled by machine learning (ML) technology, predictive networks provide valuable insights to human workers to help them appropriately allocate network resources and correct issue.

Predictive networks are definitely better than the traditional networks but they’re not quite the breakthrough technology that businesses have yearned for long. Till now, many had thought that prescriptive networks, the networks that know how to fix future problems, were what businesses had long sought.

This is because these networks use AI algorithms to review past performance and without any human intervention, identify hidden factors that may affect future performance. This observation is free of any human logic which means there no human logic is applied to the process. Predictive networks can make accurate predictions about future outcomes and create forecasts to allow the humans overseeing these networks to make predictions about possible outcomes for their business in their future.

While predictive networks are a great innovation, they are completely overshadowed by self-healing networks or platforms, the latest innovation in AI. Why do we say this? Because self-healing platforms can do what no other technology before them has done: fix problems on their own. Self-healing platforms can accomplish the following without any human intervention:

  • Identify and prioritize factors that may impact the performance of the network
  • Make accurate and timely predictions about outcomes to allow optimal execution of remedies
  • Gain deeper insights and drive better decisions by correctly differentiating between casual and correlative factors

By correctly differentiating between casual and correlative factors, the AI-enabled self-healing platforms can establish the ‘causes’ for the network’s performance. This leads to more accurate predictions and better performing networks.

Additionally, self-healing networks can choose a course of action independently to maximize operational efficiency when faced with external factors or influences. Following are some of the reasons investing in AI-enabled self-healing platforms would make sense for businesses in the future.

1.     Automatically Fix Operational Issues

In the past, there was no way for businesses to completely avoid systems or operational failures. However, breakthrough technologies such as AI and ML have changed that. Now, self-healing platforms are promising to make things even better for businesses today.

With self-healing platforms, businesses can identify and solve operational issues automatically before they led to the complete failure of the system. Self-healing platforms understand how systems function normally; based on this understanding, they flag any deviations from the normal behavior as possible errors.

When a self-healing platform detects a problematic pattern, it automatically adjusts to ensure the continuation of normal operations. Manually fixing an issue with a system can take up to thirty minutes. On the other hand, it takes no longer than two minutes for a self-healing platform to fix the same issue. This means that you can save up to 90% of your time by replacing manual fixes with an AI-enabled self-healing approach. The costs advantages of this would be in the millions over the months, years, and decades.

2.     Improve Productivity

Self-healing platforms can identify patterns by analyzing tickets in help-desk software to improve productivity. By analyzing and fixing the problem in real-time, a self-healing platform can prevent the operations of a business from slowing down which can have an impact on overall productivity.

3.     Provide an Amicable Online Experience

You can drive sales by using AI to speed up your IT services. Prospective customers will be discouraged to buy from you if there are delays in the buying process, especially if they are used to an amicable online experience.

According to a Forrester Consulting study, 40% of customers won’t think twice to move to a competitor if an e-commerce site takes longer than three seconds to load. By implementing self-healing platforms in online purchasing systems, businesses can identify in real-time the slowdowns in the purchasing process and fix the issues proactively.

As seen above, self-healing platforms are the next wave of innovation in AI for the businesses out there. Therefore, you’d do well to consider this AI-powered technology for your business in the future. It will most likely benefit you.

A single hour of IT downtime results in a productivity loss worth $100,000 for more than 95% of businesses today. This is according to a survey in which large businesses took part. For more than half of the surveyed businesses, the losses exceed a million dollars. These losses make a strong case for IT systems that can quickly and efficiently recover from costly errors without having to switch off or go offline.

The good news is that advances in artificial intelligence (AI) and machine learning (ML) are helping many companies today to quickly and efficiently fix issues across systems without any human help or intervention. Self-healing platforms, the latest innovation in AI, promise to take this ability to the next level. What are the self-healing platforms enabled by AI and why are they a breakthrough technology? Let’s find out.

Knowing Self-Healing Platform—The Technology that Can Heal Itself

The self-healing networks enabled by AI are a massive step-up from the traditional networks of the past and the predictive and prescriptive networks that we have today. With traditional networks, you only know ‘what happened’. This means that you get feedback from systems about a problem only after it has occurred.

The system is based on human-made rules, which means its ability to interpret data is limited to the ability of the human mind. This makes it virtually impossible for the system to anticipate or predict ‘issues’ beforehand or even in real-time.

Although predictive networks are a step up from traditional networks, their ability is limited to finding out what will happen. Predictive networks look for patterns in past data and based on these patterns, they predict future behavior. Enabled by machine learning (ML) technology, predictive networks provide valuable insights to human workers to help them appropriately allocate network resources and correct issue.

Predictive networks are definitely better than the traditional networks but they’re not quite the breakthrough technology that businesses have yearned for long. Till now, many had thought that prescriptive networks, the networks that know how to fix future problems, were what businesses had long sought.

This is because these networks use AI algorithms to review past performance and without any human intervention, identify hidden factors that may affect future performance. This observation is free of any human logic which means there no human logic is applied to the process. Predictive networks can make accurate predictions about future outcomes and create forecasts to allow the humans overseeing these networks to make predictions about possible outcomes for their business in their future.

While predictive networks are a great innovation, they are completely overshadowed by self-healing networks or platforms, the latest innovation in AI. Why do we say this? Because self-healing platforms can do what no other technology before them has done: fix problems on their own. Self-healing platforms can accomplish the following without any human intervention:

  • Identify and prioritize factors that may impact the performance of the network
  • Make accurate and timely predictions about outcomes to allow optimal execution of remedies
  • Gain deeper insights and drive better decisions by correctly differentiating between casual and correlative factors

By correctly differentiating between casual and correlative factors, the AI-enabled self-healing platforms can establish the ‘causes’ for the network’s performance. This leads to more accurate predictions and better performing networks.

Additionally, self-healing networks can choose a course of action independently to maximize operational efficiency when faced with external factors or influences. Following are some of the reasons investing in AI-enabled self-healing platforms would make sense for businesses in the future.

1.     Automatically Fix Operational Issues

In the past, there was no way for businesses to completely avoid systems or operational failures. However, breakthrough technologies such as AI and ML have changed that. Now, self-healing platforms are promising to make things even better for businesses today.

With self-healing platforms, businesses can identify and solve operational issues automatically before they led to the complete failure of the system. Self-healing platforms understand how systems function normally; based on this understanding, they flag any deviations from the normal behavior as possible errors.

When a self-healing platform detects a problematic pattern, it automatically adjusts to ensure the continuation of normal operations. Manually fixing an issue with a system can take up to thirty minutes. On the other hand, it takes no longer than two minutes for a self-healing platform to fix the same issue. This means that you can save up to 90% of your time by replacing manual fixes with an AI-enabled self-healing approach. The costs advantages of this would be in the millions over the months, years, and decades.

2.     Improve Productivity

Self-healing platforms can identify patterns by analyzing tickets in help-desk software to improve productivity. By analyzing and fixing the problem in real-time, a self-healing platform can prevent the operations of a business from slowing down which can have an impact on overall productivity.

3.     Provide an Amicable Online Experience

You can drive sales by using AI to speed up your IT services. Prospective customers will be discouraged to buy from you if there are delays in the buying process, especially if they are used to an amicable online experience.

According to a Forrester Consulting study, 40% of customers won’t think twice to move to a competitor if an e-commerce site takes longer than three seconds to load. By implementing self-healing platforms in online purchasing systems, businesses can identify in real-time the slowdowns in the purchasing process and fix the issues proactively.

As seen above, self-healing platforms are the next wave of innovation in AI for the businesses out there. Therefore, you’d do well to consider this AI-powered technology for your business in the future. It will most likely benefit you.


Contact Us

Percento is a Professional IT Consulting, Implementation and Management firm.  To find out how we can help your organization, please contact one of our friendly sales representatives for a review of your system and a comprehensive (No Obligation) proposal of services. Call today toll-free at 800.614-7886 [Austin | Dallas | Houston | League City | Sugar Land | The Woodlands  | San Antonio] or email us at sales@percentotech.com.

Four Apps You Need to Add to Google Hangouts

Google Hangout

Google Hangouts is a functional and convenient app designed by the developers over at Google. It is a communication platform that allows users to make video calls, voice calls, and send text messages. Businesses have taken advantage of this app due to its ability to allow them to have a conference with up to 10 people at one time.

Businesses and educational institutions can invest in a paid version of the app, which allows people to have a conference with up to 25 people. Most medium-sized and big businesses have found Google Hangouts a useful app, as it enables them to have meetings with several people regardless of their location.

Whether you’re using the app for business or personal purposes, you can increase the functionality of this communication app by integrating other apps to it. Yes, you can download and add apps to Google Hangouts.

You can access Google Hangouts via Android, iOS, Chrome, web browser, and even using a landline phone for making voice calls. If you want to enhance the capabilities of Google Hangouts, you can add the following apps to it:

1.     YouTube

Who doesn’t use YouTube, right? When you’re hanging out with several people via Google Hangouts, you can share YouTube videos with them in real time. Once you have added YouTube to Google Hangouts, select ‘add videos to playlist’, select the video you want to stream, and select ‘press current video’.

If you love watching YouTube videos with your friends or like to watch videos while you are doing other things, add the YouTube app to Google Hangouts to begin playing a video of your choice.

2.     Google Drive

You can use Google Drive from within Google Hangouts. Google Drive is an incredible app for people who want to store images, stories, drawings, recordings, videos, designs, and files on a secure platform. You receive 15 GB of free storage.

No matter where you are or what device you’re using, you can access Google Drive from anywhere—smartphone, handheld device, and desktop computer. If you want to share folders and files with others on Google Hangouts, you can do that with ease.

You don’t need any email attachment if you have Google Drive added to Google Hangouts. You can always upgrade your storage if you want. You will have to pay money for additional storage though. You can pay for additional storage via PayPal or credit card.

3.     ScreenShare

There are times when you need to discuss a topic with one or more people but you’re unable to do that. Instead, you have to turn to your computer to show them what you’re looking at. With ScreenShare, you do not need to do that. You can share what is on your screen through ScreenShare with ease.

You can share remote device content which includes videos, images, music, web pages, and other types of documents via this app, directly from your smartphone or any other handheld device to other devices. You can share what you’re viewing if the other person also downloads the app on their device.

In addition to this, you can download two other mini apps, ScreenShare browser and ScreenShare Organizer. ScreenShare Organizer allows you to share and play music, images, videos, documents, and more from within the app whereas ScreenShare browser allows you to go online without being in the radius of a Wi-Fi signal. By far, this remains one of the most popular dual screen apps to download on your device.

4.     Google Calendar

You can add video calls you need to make to Google Calendar under events. In doing so, it makes it easier for people to join you. Be sure to add the link of the video call, either on the calendar event, or in an email if you’re sending email invites.

Consider going premium. Premium features allow you to title your video calls when you add them to the calendar event page. Enter the name of the URL to join another video call. You will also be able to view the latest video calls planned.

You don’t even need to open your calendar to find the link to the video call on Google Hangouts. Since you may have planned several videos, you need to name them all differently so people who plan on joining you during the video call know which one they need to click.

Final Word

You will receive an incredible number of advantages if you download Google Hangouts on all your devices. You can add several different apps on Google Hangouts. If you create videos on a regular basis or need an app to talk with others in real time, you can do all of that via the different apps available to download and use with Google Hangouts. Go ahead and add these apps to Google Hangouts today!

Contact Us

Percento is a Professional IT Consulting, Implementation and Management firm.  To find out how we can help your organization, please contact one of our friendly sales representatives for a review of your system and a comprehensive (No Obligation) proposal of services. Call today toll-free at 800.614-7886 [Austin | Dallas | Houston | League City | Sugar Land | The Woodlands  | San Antonio] or email us at sales@percentotech.com.

13 Hot Markets for IT Jobs in the U.S

Hot Markets for IT Jobs in the US

IT jobs are in demand in the US, and the job market for IT jobs is growing at a fast rate. Thousands of tech jobs are created each year in many different positions.

According to an annual IT industry report, tech jobs have grown by 200,000 each year since 2010. Moreover, the US Bureau of Labor Statistics (BLS) predicts that the core tech jobs will reach about 662,000 by 2026.

Gone are the days when you had to pack your bags and head to the Silicon Valley to look for a tech job. Today, there are many markets in the US that boast the fastest growing tech sector. Here’s a look at 13 of such markets.

1.     San Jose, CA

San Jose, including Silicon Valley, remains one of the hottest markets for IT jobs in the US. The tech jobs in the city have increased by an amazing 80 percent over the past decade. Here, you can find a lot of tech jobs posted by companies such as Google, Apple, IBM, eBay, and Cisco.

Popular tech jobs in the area include computer hardware engineers and computer developers. The average pay for tech workers in the city is nearly $100,989 per annum. While the cost of living in the city is high, it’s not as high as that in San Francisco and New York.

2.     Seattle, WA

Seattle is fast becoming the new Silicon Valley in the US. The city has experienced a 47.7 percent increase in tech jobs over the past 10 years. A lot of companies have set up offices in the city, including Amazon, Salesforce, and Microsoft.

The average salary of tech professionals in the city is around $105,735 per year. The high salaries, in addition to a relatively affordable cost of living, make Seattle the best city for tech professionals.

The most popular tech field is software and application development. At present, there are more than 48,000 app developers working in the city.

3.     San Francisco, CA

San Francisco is another recognized tech hub in the US. A lot of professionals head over to the city each year. Tech jobs have increased by nearly 90 percent in the past 10 years. The average salary of tech workers in the city is around $99,751 per year.

However, San Francisco is one of the most expensive cities in the US. So before moving to the city, consider the costs of daily living.

4.     Dallas, TX

Dallas is another major US city that has witnessed a surge in job opportunities. The job growth in the sector over the past ten years has been around 43.2 percent. The city offers high-paid jobs for software engineers.

The average pay is reasonable, at around $88,294 per annum. Since the cost of living in the city is according to the national average, you will be able to save quite a lot of money. In the years to come, the city will likely overtake San Francisco as the best place for tech professionals.

5.     Phoenix, AZ

Tech jobs for data analysts, software developers, and SQL developers are increasing at a fast rate in Phoenix, AZ. The city is one of the best places for application developers.

What’s great about the city is that the cost of living is nearly 2 to 3 times less than in Silicon Valley. Add to this the warm sunny climate of the city, and you have the ideal place to work and enjoy life.

6.     Salt Lake City, UT

Salt Lake City in Utah is a great destination for IT jobs in the US. The average salary in the city is about $87,262. Jobs have grown at a rate of nearly 39 percent in the past 10 years.

An increasing number of companies are realizing that moving to this city, surrounded by scenic mountains, is a good idea. You can find jobs offered by many reputable names such as WorkDay, Twitter, and Instructure.

7.     Albany, NY

Albany in New York has experienced remarkable growth in tech jobs. The early career pay for tech professionals is around $55,200 per annum. Experienced IT professionals can expect to earn up to $87,000 on a yearly basis.

This is a great place for software testers and developers. Moreover, a lot of job openings are available for SQL developers.

8.     Denver, CO

Tech jobs have increased by nearly 40 percent in the past 10 years in Denver, CO. A lot of reputable names such as Oracle, IBM, and SendGrid have set up operations in the city.

The average salary for tech professionals is around $88,878 per annum. The city is one of the best places to work and live in terms of cost of living. When adjusted for salaries, the city ranks second in terms of offering the highest paying jobs in the US.

Price of groceries, housing, and transport are not excessively high. As a result, you won’t be forced to spend a large part of your income on the basic necessities. That’s why a lot of IT professionals are heading to the city for work.

9.     Orlando, FL

Tech jobs that are flourishing in Orlando, FL, include network engineer, software engineer, and application developer. The average pay in the area is $87,400 per annum. You can expect about $52,800 per year when you’re starting a career in IT.

10.           Huntsville, Al

If you are a software engineer, system specialist, or IT specialist, you should consider working in Huntsville, Al. The city has a flourishing tech sector with tech jobs increasing at a rate of nearly 300 percent as compared to the past two to three years.

The average pay of a mid-career tech position is nearly $96,400. The best thing about working in Huntsville is its cost of living which is relatively lower than other cities’. The median rent in the city is just $950 while the median house price amount to $150,000.

11.           Thousand Oaks, CA

Tech jobs in Thousand Oaks increased at an amazing rate of 200 percent in the past few years. Popular tech jobs include network engineer, software test engineer, and IT quality assurance specialist.

Average early career pay in the city is $59,500, while the mid-career median pay is about $105,000. But the cost of living in the city is high when compared with that in Washington, San Francisco, and New York.

12.           Tampa, FL

IT jobs have increased by about 80 percent in the past few years. Common jobs that are advertised in the city include data analyst and network engineer.

Entry career tech salary amounts to $52,700. Professionals can expect to earn up to $90,600 in the city.

Cost of living in Tampa is not that high. Average medium rent is about $1,495 while the median home price in the city is about $202,750.

13.           Columbus, OH

It Jobs in Columbus, OH have increased by about 83 percent in the past few years. Most of the jobs advertised in the city pertain to network engineering, application development, Java programming, and quality system engineer.

The cost of living in the city is not that high. Medium rent is just over $1000 while the home price is about $139,600. You can expect $56,600 for entry-level positions and $93,400.

What Should IT Professionals Do to Polish Their Career?

Tech firms are relocating office space to different markets in order to save costs and benefit from the growing talent pool. However, the growing number of opportunities for tech professionals does not mean that everyone will be able to land into their dream job.

You need to increase your employability by attaining certifications in the relevant field.  In the end, you should remember that technology changes all the time.  In the tech field, you need to quickly adapt yourself against the changing dynamics of the markets. The skills that were in demand today may become outdated tomorrow.

More businesses today are focusing on artificial intelligence, cloud computing, data analytics, and the Internet of Things (IoT). You need to constantly update your knowledge with relevant and latest technologies by enrolling in online training and certification courses.

Final Words

The blog post has listed 13 best markets for IT jobs. All the markets offer attractive packages to tech professionals.

When looking for a job, the salary should be the last thing at your mind. You need to find a job that is the best fit for you. You should research and find out the corporate environment. Is the work environment employee friendly? What are the perks and benefits offered to employees? What is the career progression? Do existing employees feel appreciated at work? In short, when looking for a job you should think about all the things that will make you happy in a given job. Find out what’s important for you besides the paycheck. This will allow you to make a more informed decision related to your career.

Contact Us

Percento is a Professional IT Consulting, Implementation and Management firm.  To find out how we can help your organization, please contact one of our friendly sales representatives for a review of your system and a comprehensive (No Obligation) proposal of services. Call today toll-free at 800.614-7886 [Austin | Dallas | Houston | League City | Sugar Land | The Woodlands  | San Antonio] or email us at sales@percentotech.com.

How to Fix iOS 12 Problems

We’re in 2019 but iOS problems continue to make the life of iPad, iPhone and iPod users hell. The good thing is that users of the above-mentioned apple devices can fix their iOS 12 problem without the help of a local Apple store. Following are the common iOS 12 problems and how to fix them.

1.     Battery problems

A problem faced by many iOS 12 users is excessive battery drain even when the iOS device is being used normally. There are some users that don’t report having this problem, but most of the iOS 12 users complain that their batteries aren’t performing as expected. Basically, you should be prepared to charge your phone longer than normal if you’re using i0S 12.

Many iOS users complain that their phone completely shuts off when the battery drops to about thirty percent. Other battery problems users of i0S 12 face is the battery percentage dropping rapidly from 80% to 25% and the battery indicator suddenly dropping to 1 percent.

Fortunately, you can fix this problem on your own. Following is how to do it.

Fixing iOS battery problems

Go to settings and turn off background app refresh. You will find background app refresh under the General tab. When you do this, you’ll get a list of apps.  Cutting down this list of apps is what you need to do. Also, you should uninstall the apps that you rarely use. This will minimize the battery drain by apps. 

Another thing that you can do to fix i0S 12 battery problems is using the Wi-Fi on your phone appropriately. Connect to W-Fi when you’re at home or work but refrain from searching for open Wi-Fi networks when you’re out and about. Continued use of Wi-Fi can seriously kill your battery life.

Most people ignore this but keeping the brightness slider of your iOS device in check is crucial for maintaining your device’s battery life. In fact, the number 1 battery life killer is display brightness. For this reason, avoid lighting up your phone every 30 seconds to check what time it is.  Finally, find out which apps are draining your battery life the most. To find out the top culprits, click on battery under the settings tab. Generally, social networking and music-streaming apps drain the battery of iOS devices significantly.

2.     Problems with Touch ID

Another common problem faced by i0S 12 users is touch ID problems. After updating to iOS 12, many apple users experienced problems with Touch ID including the devices not recognizing their fingerprints. If this has happened to you, then the first thing you’d want to do is check for any sweat or dirt on the Touch ID sensor. If you do find sweat or dirt on the sensor, then clean it and try logging into your device using your fingerprints again. If your device still does not recognize your fingerprints, then you’d want to try the following.

Though fixing touch ID problems isn’t difficult, you’ll need to start from scratch to get things in order. Go to setting and then click in the Touch ID and Passcode menu. Now, tap on the fingerprints you’ve stored and delete them. Once the existing fingerprints are deleted, add your fingerprints again. This should solve your problem. If this doesn’t work, you may have to fully reset your device or take the device to a local apple store.

3.     Problems with Bluetooth

Another common problem that users of iOS 12 face is problems with Bluetooth. These problems can arise at any time and without warning. This can make them tricky to fix. However, you can try the following things to solve the Bluetooth problems in your iPad or iPhone:

  • Go to settings
  • Tap on the Bluetooth button
  • Using the ‘I’ in the circle, choose the connection
  • Click on forget this device
  • Try reconnecting again

If the above does not solve the Bluetooth problems in your phone, then you can try the following. Settings>General>Reset>Reset Network Settings. One of these two methods should solve the Bluetooth problems in your phone.

4.     Wi-Fi Connectivity Issues

The last thing you’d expect to see in an Apple device is Wi-Fi connectivity issues. However, this is happening as many iPhone and iPad users have reported dropped connections and slow internet speeds after updating their devices with iOS 12. However, you should not be quick to fiddle with your device’s settings.

Before doing anything else, check your connection. If you’re using the Wi-Fi at your home, then unplug your router and keep it unplugged for a few minutes. After this time has passed, plug the router back in. If this does not solve your Wi-Fi-connectivity issue, then the problem is most likely with your phone. To solve the Wi-Fi-connectivity problem in your phone, go to settings and then follow the below steps:

  • Click on W-Fi
  • Tap the ‘I’ in the circle to choose your connection
  • At the top of the screen, you will see forget this network. Tap on it

The above should solve the Wi-Fi connectivity issues you’re facing. In case the Wi-Fi connectivity issues persist, try resetting your device’s network setting to overcome the problem. You can do this by doing the following: Settings>General>Reset>Reset Network Settings. This will restore your default network settings to hopefully solve the Wi-Fi connectivity issues in your iPhone or iPad.

The above-mentioned problems are four of the most common problems faced by i0S 12 users. Other common problems faced by users of iOS 12 include cellular data problems, sound problems, FaceTime issues, GPS issues, and screen time problems. For detailed information on these iOS 12 problems and how to fix them, keep following us.

Contact Us

Percento is a Professional IT Consulting, Implementation and Management firm.  To find out how we can help your organization, please contact one of our friendly sales representatives for a review of your system and a comprehensive (No Obligation) proposal of services. Call today toll-free at 800.614-7886 [Austin | Dallas | Houston | League City | Sugar Land | The Woodlands  | San Antonio] or email us at sales@percentotech.com.

Application Modernization: Its Importance and How to Approach It

The importance of aligning IT more closely with your current business needs cannot be emphasized enough. Companies today spend countless hours—and most of their tech budget, on keeping their legacy systems running. It’s like trying to keep an old, outdated car that has done its time running.  While the car may still be mobile, it lacks modern features, is horrendously slow, and requires a good amount of your time and money to stay on the road. Wouldn’t you be better off just buying a new car?

This is exactly how organizations and IT teams need to think about their legacy systems. The good news is that most CIOs are already doing that. According to the 2017/2018 Logicalis Global CIO Survey, legacy systems were the top concern for the over 800 CIOs polled, with more than half of them planning to improve IT infrastructure to overcome problems in legacy software.

The thing about legacy IT is that it is filled with unnecessary complexity and cost and there’s nothing simple or straightforward about it. Legacy systems hinder innovation and productivity, which adds to your IT and business costs. There’s also the continuing cost of maintaining the systems, which consumes most of the budget that a business has allocated to IT.

So, how can organizations and IT teams get out of this situation? “Modernizing” legacy systems would be the obvious choice here.Modernizing a legacy system, also known as application modernization, is refactoring, re-purposing or consolidating a legacy system. The purpose of this is to align legacy system more closely with current business needs. With application modernization, you can new can create new business value from existing systems.

However, the process of legacy modernization is a complex one and it could take several months, or even years, to migrate to a new, modern platform. This is because of the issues and challenges in modernizing legacy systems. What are these issues and challenges? We look at them next.

Issues and Challenges in Modernizing Legacy Systems

While it can be hard to part with legacy hardware or software that you have gotten used to, eventually you have no choice but to modernize your legacy system. While modernizing legacy systems is a good thought, it can be a bit of a challenge. This is especially true if your legacy system has existed for more than a decade. While you try to carry out the modernization process, you are likely to come across several challenges and issues. Following are some of the most common challenges and issues in modernizing a legacy system:

1.     Organizational Change Management

Legacy systems feature an outdated program or platform, and this can make it difficult for IT to migrate the data to more recent platform. Often, streamlining the modernization process requires a new set of equipment and training sessions that teach about the new platform.

2.     Co-Existence of Legacy and New Systems

Modernizing legacy systems can be daunting, especially if your organization has more than one legacy system. Generally, migration of data to the new platform from the legacy system would be carried out in phases rather than at once.

Also, validation will be required for several operational activities.These include bringing in new systems during the interim phase and providing data duplication, complete business coverage with fully serviceable overlapping functionality, and temporary systems for bridging legacy. This can be a challenge on its own.

3.     Significant Modernization Costs and Duration

Costing you both time and money, application modernization can be an expensive exercise. You need to make significant investments and dedicate a considerable amount of your time to modernize a critical legacy system. A complex legacy system could take years to modernize, and then there’s the risk of encountering unforeseen circumstances in the process.

The 3 Approaches to Application Modernization

As stated earlier, application modernization can be a complex process. The degree of difficulty varies based on the modernization approach you use. There are several approaches to application modernization and you need to choose one that is right for your company’s needs and goals. To help you make an informed decision, following are 5 of the most common approaches to application modernization with their pros and cons.

1.     Screen-Scrapping

This approach to application modernization does not update the old applications but still creates new, modern-looking interfaces for your legacy applications. This is achieved by scrapping information off your legacy applications and presenting it in a graphical interface.

While screen-scrapping can help you to quickly and affordably modernize legacy applications, it does not actually modernize your applications, which means that you will have to maintain not just your underlying applications but also the applications that have been screen-scrapped. This makes maintenance of your applications more difficult, time-consuming and expensive

2.     Code Conversion

This involves converting old applications written in outdated programming to a modern programming language. This is a quick way to convert outdate code into modern code without having to learn a new language. The problem with this approach is that it doesn’t change the structure of the outdate application, which leads to limited application capabilities and difficulty in maintenance

3.     Rip-and-Replace

As the name suggest, rip-and-replace is an approach to application modernization that gets rid of your old applications and replaces them with new, modern applications created from scratch. This is perhaps the best approach to align IT with business and address your current business needs. Additionally, it leaves you with applications that are easy to maintain and scale as your organization grows. The only disadvantage of this approach is that building new applications from scratch can be time-consuming.

Delaying or ignoring application modernization will only waste your time and money if your legacy applications are hurting the progress of your organization. As seen above, there is no ‘one-size-fits-all’ approach to application modernization and you need to pick an approach that is right for company’s needs and goals. Perhaps, consulting an expert like us would help here.


Contact Us

Percento is a Professional IT Consulting, Implementation and Management firm.  To find out how we can help your organization, please contact one of our friendly sales representatives for a review of your system and a comprehensive (No Obligation) proposal of services. Call today toll-free at 800.614-7886 [Austin | Dallas | Houston | League City | Sugar Land | The Woodlands  | San Antonio] or email us at sales@percentotech.com.

Why an Integrated CX/VX Solution Is Critical for Continued Business ROI

A single tweet from an unhappy customer is enough to bring down your business. On the other hand, positive online reviews from happy and satisfied customers could lead you to stellar success. This makes customer experiences the new competitive battlefront.

The survival and success of your company depend on the customer experiences you provide. This is something people working in customer service understand well. They also know that people in operations, sales, marketing, and finance are surprisingly resistant when you ask them for the data needed to drive up the business’ Net Promoter Score (NPS). This is not a good sign and one of the reasons an integrated CX/VX solution is needed.

The Problem with CX and Over-Reliance on Metrics

One of the biggest challenges faced by customer experience (CX) personnel is getting the data they need from the rest of the organization for the things they want to change. As the CX program matures and we move from one stage to another, the priority of certain matters also shifts.

When you begin the program, industry metrics are the only measures you have. Soon, you start to think about how an investment would cut costs, improve revenue, increase profitability, and accomplish other important things.

Since you are just starting out, you don’t know for certain what will happen. Therefore, you start to make predictions based on what the industry claims to be true. This makes sense and it resonates with people because they understand intuitively that there is value in customer experience. However, there is a possible trap here.

As a customer service leader, you may tell yourself that you have justified the program’s investment and that you want to track those metrics to ensure what you predicted half a year ago is coming true. Slowly but surely, you’re trapped into proving that those metrics apply specifically to your company.

The above-mentioned scenario points out a trap and you need to move away from it. Often, we are led astray by our corporate obsession with metrics. We focus completely on improving efficiency in order to just ‘prove’ the ROI, losing sight of the actual customer experience.

Too Many Confounding Variables

Since there are ‘too many’ confounding variables, claiming that a program or area of focus had a specific impact on one of the top-level metrics is virtually impossible. All sorts of things that are not related to the customer experience program such as a change in price, a change in market demands, or a change in customer usage could all be happening at the same time or not at all.

Therefore, it is virtually impossible to prove that the reason for the lowered costs, improved revenue, or improved profitability is due to a program or area of focus.

Even if you could do the above, you will go into a defensive state if other stakeholders claim that the observed change is due to their contributions. Since everybody gets it, making the initial business case is enough. People believe in you, give you money, tell you to hire people and programmers, and ask you to bring the thing onboard.

Things are fine until you get to Phase 2. This is when you realize that you can’t figure out how ‘X’ directly impacts revenue, profitability or the bottom line. Additionally, you can’t act, and you can’t get finances to support your endeavors. So, what can you do? You start the fact that you improved NPS, loyalty, or CSI. Again, this only works for a limited time and you eventually return to square one.

The Problem with Focusing on Customer Loyalty Metrics

Since NPS and loyalty scores are their metrics, you should expect the customer loyalty personnel to get all the plaudits. In the beginning, everyone gets behind the customer loyalty people, asking them to make ‘X’ successful. Additionally, VPs talk up the metrics of the customer loyalty people as the best thing since sliced bread.

All goes well in the beginning but things start to change in two to three years’ time. At this point, when you go up to the customer loyalty team members and ask them to try and improve customer satisfaction, they come back complaining they aren’t getting any credit even though they’re doing all the work.

So, while customer loyalty metrics are important, they cannot be the be-all-end-all for your customer experience. Your program needs to be impactful as well as sustainable and this cannot be achieved by focusing solely on customer loyalty metrics.

Focusing on Areas and Metrics Important to Your Customers

Each department or functional team has their own unique goals that are handed down to them year after year. For this reason, a good thing to do would be focusing on areas and metrics that are important to customers. It is no secret that teams have limited resources. Therefore, you need to get everyone in your company on the same page.

You can do this by identifying and communicating what’s important to customers. This is where functional teams should focus their limited resources. Not only will help to improve performance numbers, but it will also help to deploy resources to areas that matter the most to your customers.

Chasing the Right Customer at the Right Time

How do you make your referral program robust to help salespersons close deals faster? What you are seeing now is a bit scattered and the reason for this is confusion about the sentiment. You are unsure about which customers are most likely to provide the best referrals.

To find this out, you need to understand the emotions and sentiments of the customers, how loyal they are, how likely they are to recommend, and other similar factors. In short, you need the information that allows you to systematically pursue the right customers at the right time. From both a marketing and sales perspective, this has a real impact on the business.

Improving Employee Engagement

Highly engaged employees are less likely to leave the company. For this reason, partnering with HR on employee engagement is important. Partnering with HR is important because when you connect them to the customer, they can leverage the data from the entire organization to get the job done. This can be applied to virtually every functional team. You help the program to evolve by dealing with finance on pricing, HR on employee engagement, marketing on leads, and sales on revenue.

The Importance of Integrated CX/VX Solution

The above provides enough reasons to have an integrated CX/VX solution. By leveraging the data or information obtained from the CX/VX program, you can allow your employees to act.

Now, the question is why we don’t design such a program from the outset when we know it has an immediate impact on the business as opposed to going the traditional way? The main resistance is from people who aren’t even sure what this means and why there is a need to do it. You need to overcome this challenge and get other functional teams to buy into your vision and how you, as the person in charge of customer experience, can help them.

If you’re setting up a new customer experience unit within your organization, start by going to all those other folks, find out what they measure, what’s important to them, and how you can help them while also ultimately helping your customer experience metrics. After all, the end game is Customer Experience!


Contact Us

Percento is a Professional IT Consulting, Implementation and Management firm.  To find out how we can help your organization, please contact one of our friendly sales representatives for a review of your system and a comprehensive (No Obligation) proposal of services. Call today toll-free at 800.614-7886 [Austin | Dallas | Houston | League City | Sugar Land | The Woodlands  | San Antonio] or email us at sales@percentotech.com.

How Technology Is Changing the Grocery Shopping Experience

Grocery Shopping

There was a time when shoppers would spend hours in a supermarket trying to find all the grocery they wanted. Slowly but surely, this is becoming a thing of the past. Much of today’s grocery shopping experience is just a click or swipe away. However, this is just the start of the revolution in grocery shopping.

We expect upcoming shopping innovations, such as augmented reality and robotics, to take the grocery shopping experience to a whole new level. So, how is new technology expected to give us an unprecedented grocery shopping experience that improves upon the current one?

How Innovative Technologies are Changing How We Shop for Groceries

Today, the grocery shopping experience is changing rapidly. Department stores and big retailers have started to offer services like home-delivery and checkout-free shopping to make the experience convenient for shoppers. We are also seeing the in-store experience being reshaped according to the needs and wants of the modern customer.

More and more integrated technology solutions are popping up in grocery stores across the United States that ensures a personalized and convenient experience for shoppers. These technology solutions guide shoppers in store and make payments extremely easy for them. Providing innovative solutions to their customers is no longer an option for retailers and department stores. Instead, it has become a necessity.

According to a recent survey by refrigeration company Phononic, more and more Americans today desire a more innovative supermarket shopping experience. Perhaps, this is the reasons we are seeing an increasing number of retailers and department stores offer a range of innovative solutions to shoppers. So, what are the innovative technologies that are changing the face of grocery shopping? They are mentioned below:

1.     Home Delivery

Today, there is wide availability of fast home delivery. Now, some retailers are looking to take this to the next level. For example, Walmart recently partnered with August Homes, a smart lock company, to not only deliver groceries to a customer’s home but also stock them in their refrigerator.

Existing innovative delivery services for grocery shoppers are getting upgraded with a rapid delivery system called Rappie. Some adopters of Rappie include Amazon’s next-day delivery and Dutch supermarket Albert Heijn. The delivery system used by Albert Heijn allows shoppers to place an order through a dedicated application. The order is delivered within two hours after being placed. Additionally, the Dutch supermarket is testing a delivery service that employs bicycle courier to deliver the popular food-to-go items of the mart within fifteen minutes.

2.     Check-Out Free Shopping

When it comes to in-store convenience, there’s nothing that can top checkout-free grocery shopping. Having to stand in long queues for checkout is one of the most frustrating things about shopping at grocery stores. The good news is that some retailers today are allowing shoppers to avoid the queue entirely.

An example of this is the Amazon Go store in Seattle. Customers that visit the store can use a QR-based application and in-store technology to avoid paying at a register. In addition to Amazon, another retailer California Fresh Market also offers a ‘no checkout’ experience to shoppers. The retailer enables this experience through its mobile app.

Another company that offers a checkout-free experience is Kroger. Shoppers visiting Kroger’s retail stores can use the company’s front-end-optimized pilot program to bag items while shipping, scan to account for each product, and scan an additional register code to make payment before exiting the store. Currently, this technology is only available at Kroger’s Cincinnati stores.

Checkout-free shopping experiences are not just limited to American retail outlets. In the U.K, Amazon Fresh and Sainsbury’s also allow shoppers to use a smartphone application to scan products and pay using Apple Pay.

3.     Mobile Pay

According to a report by Retail Dive, mobile payments could exceed $300 billion by 2020. Traditionally, mobile payments to retailers have been made through PayPal and Venmo. However, this is expected to change in the coming years as the big retailers come up with their own mobile payment platforms. An example of this is Walmart’s mobile payment platform that is offered in selected stores.

Using the mobile payment platform of Walmart, shoppers can make payments to retailers through their Android or Apple smartphones. The shoppers can opt to pay with either credit cards or credit cards. The shopper can choose their desired payment option at the register and then scan a QR code using their phone’s camera.

While mobile payment platforms such as Amazon Pay make payment to retailers convenient, shoppers are still not convinced about their advantages. According to a study by Bank of America, mobile wallets contributed less than 1% to total money spent in retail. Retailers are now trying to lure shoppers to make payments using their mobile payment platforms by offering them incentives and touting the ease and financial security of these platforms.

4.     AR Shopping Experience

Today, grocery stores are turning to augmented reality (AR) for transforming in-store shopping experiences. For example, Dent Reality, a UK-based technology company, offers smartphone tools that retailers can use to create incredible AR experiences in their stores. By simply holding the camera of their phone over a product, shoppers can easily read their pricing and nutritional information. AR technology, such as the one offered by Dent Reality, promises to make in-store shopping a less time-consuming and more convenient experience.

In addition to the above, other technologies transforming the grocery shopping experience include robot deliveries, voice-activated experiences, and self-driving mobile grocery. However, this list is not exhaustive and there are many more technologies changing how we shop. To know about them, keep following our posts!


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