How to Fix iOS 12 Problems

We’re in 2019 but iOS problems continue to make the life of iPad, iPhone and iPod users hell. The good thing is that users of the above-mentioned apple devices can fix their iOS 12 problem without the help of a local Apple store. Following are the common iOS 12 problems and how to fix them.

1.     Battery problems

A problem faced by many iOS 12 users is excessive battery drain even when the iOS device is being used normally. There are some users that don’t report having this problem, but most of the iOS 12 users complain that their batteries aren’t performing as expected. Basically, you should be prepared to charge your phone longer than normal if you’re using i0S 12.

Many iOS users complain that their phone completely shuts off when the battery drops to about thirty percent. Other battery problems users of i0S 12 face is the battery percentage dropping rapidly from 80% to 25% and the battery indicator suddenly dropping to 1 percent.

Fortunately, you can fix this problem on your own. Following is how to do it.

Fixing iOS battery problems

Go to settings and turn off background app refresh. You will find background app refresh under the General tab. When you do this, you’ll get a list of apps.  Cutting down this list of apps is what you need to do. Also, you should uninstall the apps that you rarely use. This will minimize the battery drain by apps. 

Another thing that you can do to fix i0S 12 battery problems is using the Wi-Fi on your phone appropriately. Connect to W-Fi when you’re at home or work but refrain from searching for open Wi-Fi networks when you’re out and about. Continued use of Wi-Fi can seriously kill your battery life.

Most people ignore this but keeping the brightness slider of your iOS device in check is crucial for maintaining your device’s battery life. In fact, the number 1 battery life killer is display brightness. For this reason, avoid lighting up your phone every 30 seconds to check what time it is.  Finally, find out which apps are draining your battery life the most. To find out the top culprits, click on battery under the settings tab. Generally, social networking and music-streaming apps drain the battery of iOS devices significantly.

2.     Problems with Touch ID

Another common problem faced by i0S 12 users is touch ID problems. After updating to iOS 12, many apple users experienced problems with Touch ID including the devices not recognizing their fingerprints. If this has happened to you, then the first thing you’d want to do is check for any sweat or dirt on the Touch ID sensor. If you do find sweat or dirt on the sensor, then clean it and try logging into your device using your fingerprints again. If your device still does not recognize your fingerprints, then you’d want to try the following.

Though fixing touch ID problems isn’t difficult, you’ll need to start from scratch to get things in order. Go to setting and then click in the Touch ID and Passcode menu. Now, tap on the fingerprints you’ve stored and delete them. Once the existing fingerprints are deleted, add your fingerprints again. This should solve your problem. If this doesn’t work, you may have to fully reset your device or take the device to a local apple store.

3.     Problems with Bluetooth

Another common problem that users of iOS 12 face is problems with Bluetooth. These problems can arise at any time and without warning. This can make them tricky to fix. However, you can try the following things to solve the Bluetooth problems in your iPad or iPhone:

  • Go to settings
  • Tap on the Bluetooth button
  • Using the ‘I’ in the circle, choose the connection
  • Click on forget this device
  • Try reconnecting again

If the above does not solve the Bluetooth problems in your phone, then you can try the following. Settings>General>Reset>Reset Network Settings. One of these two methods should solve the Bluetooth problems in your phone.

4.     Wi-Fi Connectivity Issues

The last thing you’d expect to see in an Apple device is Wi-Fi connectivity issues. However, this is happening as many iPhone and iPad users have reported dropped connections and slow internet speeds after updating their devices with iOS 12. However, you should not be quick to fiddle with your device’s settings.

Before doing anything else, check your connection. If you’re using the Wi-Fi at your home, then unplug your router and keep it unplugged for a few minutes. After this time has passed, plug the router back in. If this does not solve your Wi-Fi-connectivity issue, then the problem is most likely with your phone. To solve the Wi-Fi-connectivity problem in your phone, go to settings and then follow the below steps:

  • Click on W-Fi
  • Tap the ‘I’ in the circle to choose your connection
  • At the top of the screen, you will see forget this network. Tap on it

The above should solve the Wi-Fi connectivity issues you’re facing. In case the Wi-Fi connectivity issues persist, try resetting your device’s network setting to overcome the problem. You can do this by doing the following: Settings>General>Reset>Reset Network Settings. This will restore your default network settings to hopefully solve the Wi-Fi connectivity issues in your iPhone or iPad.

The above-mentioned problems are four of the most common problems faced by i0S 12 users. Other common problems faced by users of iOS 12 include cellular data problems, sound problems, FaceTime issues, GPS issues, and screen time problems. For detailed information on these iOS 12 problems and how to fix them, keep following us.

Contact Us

Percento is a Professional IT Consulting, Implementation and Management firm.  To find out how we can help your organization, please contact one of our friendly sales representatives for a review of your system and a comprehensive (No Obligation) proposal of services. Call today toll-free at 800.614-7886 [Austin | Dallas | Houston | League City | Sugar Land | The Woodlands  | San Antonio] or email us at

Application Modernization: Its Importance and How to Approach It

The importance of aligning IT more closely with your current business needs cannot be emphasized enough. Companies today spend countless hours—and most of their tech budget, on keeping their legacy systems running. It’s like trying to keep an old, outdated car that has done its time running.  While the car may still be mobile, it lacks modern features, is horrendously slow, and requires a good amount of your time and money to stay on the road. Wouldn’t you be better off just buying a new car?

This is exactly how organizations and IT teams need to think about their legacy systems. The good news is that most CIOs are already doing that. According to the 2017/2018 Logicalis Global CIO Survey, legacy systems were the top concern for the over 800 CIOs polled, with more than half of them planning to improve IT infrastructure to overcome problems in legacy software.

The thing about legacy IT is that it is filled with unnecessary complexity and cost and there’s nothing simple or straightforward about it. Legacy systems hinder innovation and productivity, which adds to your IT and business costs. There’s also the continuing cost of maintaining the systems, which consumes most of the budget that a business has allocated to IT.

So, how can organizations and IT teams get out of this situation? “Modernizing” legacy systems would be the obvious choice here.Modernizing a legacy system, also known as application modernization, is refactoring, re-purposing or consolidating a legacy system. The purpose of this is to align legacy system more closely with current business needs. With application modernization, you can new can create new business value from existing systems.

However, the process of legacy modernization is a complex one and it could take several months, or even years, to migrate to a new, modern platform. This is because of the issues and challenges in modernizing legacy systems. What are these issues and challenges? We look at them next.

Issues and Challenges in Modernizing Legacy Systems

While it can be hard to part with legacy hardware or software that you have gotten used to, eventually you have no choice but to modernize your legacy system. While modernizing legacy systems is a good thought, it can be a bit of a challenge. This is especially true if your legacy system has existed for more than a decade. While you try to carry out the modernization process, you are likely to come across several challenges and issues. Following are some of the most common challenges and issues in modernizing a legacy system:

1.     Organizational Change Management

Legacy systems feature an outdated program or platform, and this can make it difficult for IT to migrate the data to more recent platform. Often, streamlining the modernization process requires a new set of equipment and training sessions that teach about the new platform.

2.     Co-Existence of Legacy and New Systems

Modernizing legacy systems can be daunting, especially if your organization has more than one legacy system. Generally, migration of data to the new platform from the legacy system would be carried out in phases rather than at once.

Also, validation will be required for several operational activities.These include bringing in new systems during the interim phase and providing data duplication, complete business coverage with fully serviceable overlapping functionality, and temporary systems for bridging legacy. This can be a challenge on its own.

3.     Significant Modernization Costs and Duration

Costing you both time and money, application modernization can be an expensive exercise. You need to make significant investments and dedicate a considerable amount of your time to modernize a critical legacy system. A complex legacy system could take years to modernize, and then there’s the risk of encountering unforeseen circumstances in the process.

The 3 Approaches to Application Modernization

As stated earlier, application modernization can be a complex process. The degree of difficulty varies based on the modernization approach you use. There are several approaches to application modernization and you need to choose one that is right for your company’s needs and goals. To help you make an informed decision, following are 5 of the most common approaches to application modernization with their pros and cons.

1.     Screen-Scrapping

This approach to application modernization does not update the old applications but still creates new, modern-looking interfaces for your legacy applications. This is achieved by scrapping information off your legacy applications and presenting it in a graphical interface.

While screen-scrapping can help you to quickly and affordably modernize legacy applications, it does not actually modernize your applications, which means that you will have to maintain not just your underlying applications but also the applications that have been screen-scrapped. This makes maintenance of your applications more difficult, time-consuming and expensive

2.     Code Conversion

This involves converting old applications written in outdated programming to a modern programming language. This is a quick way to convert outdate code into modern code without having to learn a new language. The problem with this approach is that it doesn’t change the structure of the outdate application, which leads to limited application capabilities and difficulty in maintenance

3.     Rip-and-Replace

As the name suggest, rip-and-replace is an approach to application modernization that gets rid of your old applications and replaces them with new, modern applications created from scratch. This is perhaps the best approach to align IT with business and address your current business needs. Additionally, it leaves you with applications that are easy to maintain and scale as your organization grows. The only disadvantage of this approach is that building new applications from scratch can be time-consuming.

Delaying or ignoring application modernization will only waste your time and money if your legacy applications are hurting the progress of your organization. As seen above, there is no ‘one-size-fits-all’ approach to application modernization and you need to pick an approach that is right for company’s needs and goals. Perhaps, consulting an expert like us would help here.

Contact Us

Percento is a Professional IT Consulting, Implementation and Management firm.  To find out how we can help your organization, please contact one of our friendly sales representatives for a review of your system and a comprehensive (No Obligation) proposal of services. Call today toll-free at 800.614-7886 [Austin | Dallas | Houston | League City | Sugar Land | The Woodlands  | San Antonio] or email us at

Why an Integrated CX/VX Solution Is Critical for Continued Business ROI

A single tweet from an unhappy customer is enough to bring down your business. On the other hand, positive online reviews from happy and satisfied customers could lead you to stellar success. This makes customer experiences the new competitive battlefront.

The survival and success of your company depend on the customer experiences you provide. This is something people working in customer service understand well. They also know that people in operations, sales, marketing, and finance are surprisingly resistant when you ask them for the data needed to drive up the business’ Net Promoter Score (NPS). This is not a good sign and one of the reasons an integrated CX/VX solution is needed.

The Problem with CX and Over-Reliance on Metrics

One of the biggest challenges faced by customer experience (CX) personnel is getting the data they need from the rest of the organization for the things they want to change. As the CX program matures and we move from one stage to another, the priority of certain matters also shifts.

When you begin the program, industry metrics are the only measures you have. Soon, you start to think about how an investment would cut costs, improve revenue, increase profitability, and accomplish other important things.

Since you are just starting out, you don’t know for certain what will happen. Therefore, you start to make predictions based on what the industry claims to be true. This makes sense and it resonates with people because they understand intuitively that there is value in customer experience. However, there is a possible trap here.

As a customer service leader, you may tell yourself that you have justified the program’s investment and that you want to track those metrics to ensure what you predicted half a year ago is coming true. Slowly but surely, you’re trapped into proving that those metrics apply specifically to your company.

The above-mentioned scenario points out a trap and you need to move away from it. Often, we are led astray by our corporate obsession with metrics. We focus completely on improving efficiency in order to just ‘prove’ the ROI, losing sight of the actual customer experience.

Too Many Confounding Variables

Since there are ‘too many’ confounding variables, claiming that a program or area of focus had a specific impact on one of the top-level metrics is virtually impossible. All sorts of things that are not related to the customer experience program such as a change in price, a change in market demands, or a change in customer usage could all be happening at the same time or not at all.

Therefore, it is virtually impossible to prove that the reason for the lowered costs, improved revenue, or improved profitability is due to a program or area of focus.

Even if you could do the above, you will go into a defensive state if other stakeholders claim that the observed change is due to their contributions. Since everybody gets it, making the initial business case is enough. People believe in you, give you money, tell you to hire people and programmers, and ask you to bring the thing onboard.

Things are fine until you get to Phase 2. This is when you realize that you can’t figure out how ‘X’ directly impacts revenue, profitability or the bottom line. Additionally, you can’t act, and you can’t get finances to support your endeavors. So, what can you do? You start the fact that you improved NPS, loyalty, or CSI. Again, this only works for a limited time and you eventually return to square one.

The Problem with Focusing on Customer Loyalty Metrics

Since NPS and loyalty scores are their metrics, you should expect the customer loyalty personnel to get all the plaudits. In the beginning, everyone gets behind the customer loyalty people, asking them to make ‘X’ successful. Additionally, VPs talk up the metrics of the customer loyalty people as the best thing since sliced bread.

All goes well in the beginning but things start to change in two to three years’ time. At this point, when you go up to the customer loyalty team members and ask them to try and improve customer satisfaction, they come back complaining they aren’t getting any credit even though they’re doing all the work.

So, while customer loyalty metrics are important, they cannot be the be-all-end-all for your customer experience. Your program needs to be impactful as well as sustainable and this cannot be achieved by focusing solely on customer loyalty metrics.

Focusing on Areas and Metrics Important to Your Customers

Each department or functional team has their own unique goals that are handed down to them year after year. For this reason, a good thing to do would be focusing on areas and metrics that are important to customers. It is no secret that teams have limited resources. Therefore, you need to get everyone in your company on the same page.

You can do this by identifying and communicating what’s important to customers. This is where functional teams should focus their limited resources. Not only will help to improve performance numbers, but it will also help to deploy resources to areas that matter the most to your customers.

Chasing the Right Customer at the Right Time

How do you make your referral program robust to help salespersons close deals faster? What you are seeing now is a bit scattered and the reason for this is confusion about the sentiment. You are unsure about which customers are most likely to provide the best referrals.

To find this out, you need to understand the emotions and sentiments of the customers, how loyal they are, how likely they are to recommend, and other similar factors. In short, you need the information that allows you to systematically pursue the right customers at the right time. From both a marketing and sales perspective, this has a real impact on the business.

Improving Employee Engagement

Highly engaged employees are less likely to leave the company. For this reason, partnering with HR on employee engagement is important. Partnering with HR is important because when you connect them to the customer, they can leverage the data from the entire organization to get the job done. This can be applied to virtually every functional team. You help the program to evolve by dealing with finance on pricing, HR on employee engagement, marketing on leads, and sales on revenue.

The Importance of Integrated CX/VX Solution

The above provides enough reasons to have an integrated CX/VX solution. By leveraging the data or information obtained from the CX/VX program, you can allow your employees to act.

Now, the question is why we don’t design such a program from the outset when we know it has an immediate impact on the business as opposed to going the traditional way? The main resistance is from people who aren’t even sure what this means and why there is a need to do it. You need to overcome this challenge and get other functional teams to buy into your vision and how you, as the person in charge of customer experience, can help them.

If you’re setting up a new customer experience unit within your organization, start by going to all those other folks, find out what they measure, what’s important to them, and how you can help them while also ultimately helping your customer experience metrics. After all, the end game is Customer Experience!

Contact Us

Percento is a Professional IT Consulting, Implementation and Management firm.  To find out how we can help your organization, please contact one of our friendly sales representatives for a review of your system and a comprehensive (No Obligation) proposal of services. Call today toll-free at 800.614-7886 [Austin | Dallas | Houston | League City | Sugar Land | The Woodlands  | San Antonio] or email us at

How Technology Is Changing the Grocery Shopping Experience

Grocery Shopping

There was a time when shoppers would spend hours in a supermarket trying to find all the grocery they wanted. Slowly but surely, this is becoming a thing of the past. Much of today’s grocery shopping experience is just a click or swipe away. However, this is just the start of the revolution in grocery shopping.

We expect upcoming shopping innovations, such as augmented reality and robotics, to take the grocery shopping experience to a whole new level. So, how is new technology expected to give us an unprecedented grocery shopping experience that improves upon the current one?

How Innovative Technologies are Changing How We Shop for Groceries

Today, the grocery shopping experience is changing rapidly. Department stores and big retailers have started to offer services like home-delivery and checkout-free shopping to make the experience convenient for shoppers. We are also seeing the in-store experience being reshaped according to the needs and wants of the modern customer.

More and more integrated technology solutions are popping up in grocery stores across the United States that ensures a personalized and convenient experience for shoppers. These technology solutions guide shoppers in store and make payments extremely easy for them. Providing innovative solutions to their customers is no longer an option for retailers and department stores. Instead, it has become a necessity.

According to a recent survey by refrigeration company Phononic, more and more Americans today desire a more innovative supermarket shopping experience. Perhaps, this is the reasons we are seeing an increasing number of retailers and department stores offer a range of innovative solutions to shoppers. So, what are the innovative technologies that are changing the face of grocery shopping? They are mentioned below:

1.     Home Delivery

Today, there is wide availability of fast home delivery. Now, some retailers are looking to take this to the next level. For example, Walmart recently partnered with August Homes, a smart lock company, to not only deliver groceries to a customer’s home but also stock them in their refrigerator.

Existing innovative delivery services for grocery shoppers are getting upgraded with a rapid delivery system called Rappie. Some adopters of Rappie include Amazon’s next-day delivery and Dutch supermarket Albert Heijn. The delivery system used by Albert Heijn allows shoppers to place an order through a dedicated application. The order is delivered within two hours after being placed. Additionally, the Dutch supermarket is testing a delivery service that employs bicycle courier to deliver the popular food-to-go items of the mart within fifteen minutes.

2.     Check-Out Free Shopping

When it comes to in-store convenience, there’s nothing that can top checkout-free grocery shopping. Having to stand in long queues for checkout is one of the most frustrating things about shopping at grocery stores. The good news is that some retailers today are allowing shoppers to avoid the queue entirely.

An example of this is the Amazon Go store in Seattle. Customers that visit the store can use a QR-based application and in-store technology to avoid paying at a register. In addition to Amazon, another retailer California Fresh Market also offers a ‘no checkout’ experience to shoppers. The retailer enables this experience through its mobile app.

Another company that offers a checkout-free experience is Kroger. Shoppers visiting Kroger’s retail stores can use the company’s front-end-optimized pilot program to bag items while shipping, scan to account for each product, and scan an additional register code to make payment before exiting the store. Currently, this technology is only available at Kroger’s Cincinnati stores.

Checkout-free shopping experiences are not just limited to American retail outlets. In the U.K, Amazon Fresh and Sainsbury’s also allow shoppers to use a smartphone application to scan products and pay using Apple Pay.

3.     Mobile Pay

According to a report by Retail Dive, mobile payments could exceed $300 billion by 2020. Traditionally, mobile payments to retailers have been made through PayPal and Venmo. However, this is expected to change in the coming years as the big retailers come up with their own mobile payment platforms. An example of this is Walmart’s mobile payment platform that is offered in selected stores.

Using the mobile payment platform of Walmart, shoppers can make payments to retailers through their Android or Apple smartphones. The shoppers can opt to pay with either credit cards or credit cards. The shopper can choose their desired payment option at the register and then scan a QR code using their phone’s camera.

While mobile payment platforms such as Amazon Pay make payment to retailers convenient, shoppers are still not convinced about their advantages. According to a study by Bank of America, mobile wallets contributed less than 1% to total money spent in retail. Retailers are now trying to lure shoppers to make payments using their mobile payment platforms by offering them incentives and touting the ease and financial security of these platforms.

4.     AR Shopping Experience

Today, grocery stores are turning to augmented reality (AR) for transforming in-store shopping experiences. For example, Dent Reality, a UK-based technology company, offers smartphone tools that retailers can use to create incredible AR experiences in their stores. By simply holding the camera of their phone over a product, shoppers can easily read their pricing and nutritional information. AR technology, such as the one offered by Dent Reality, promises to make in-store shopping a less time-consuming and more convenient experience.

In addition to the above, other technologies transforming the grocery shopping experience include robot deliveries, voice-activated experiences, and self-driving mobile grocery. However, this list is not exhaustive and there are many more technologies changing how we shop. To know about them, keep following our posts!

Contact Us

Percento is a Professional IT Consulting, Implementation and Management firm.  To find out how we can help your organization, please contact one of our friendly sales representatives for a review of your system and a comprehensive (No Obligation) proposal of services. Call today toll-free at 800.614-7886 [Austin | Dallas | Houston | League City | Sugar Land | The Woodlands  | San Antonio] or email us at

Virtual Private Server (VPS)—What It is and Why It’s Just Like Buying a Car

Ready to get your website up and running? Looking for a web hosting solution?  Then, you may have heard a lot about virtual private server or VPS. But, you may not be entirely sure what VPS hosting is. Luckily, we’re here to provide you with the answers.

Virtual Private ServerSo, you were on this online forum, asking people to recommend a web hosting solution. All sorts of ideas were floated your way, but nothing clicked. That was until you heard someone say, “Use a VPS. It’s cheaper than most web hosting solutions and still runs better and faster than them”. Possible immediate reaction can be:


“What a deal.”

“I should have been using VPS a long time ago.”

But, then counter thoughts started to infiltrate your mind:

“Why should I trust what this person says about VPS?”

“If VPS was really the be-all, end-all of web hosting, then I would have heard about it a long time back.”

You wrestle with these thoughts and go on a mission to find everything there is to know about a virtual private server (VPS). You turn to Google for answers, typing in the query box “what is a virtual private server”. The search engine returns a wide range of results, but this further complicates matters for you.

However, a few seconds later, something catches your eye; a link to a page on how subscribing to a Virtual Private Server (VPS) is just like buying a car. You decide to click on it and voila, you’re here.

Since you’ve chosen this write-up over all other pieces of information on the internet, we will make sure that you get all the answers that you seek, starting with what VPS means.

What Is a VPS?

Sold as a service by an internet hosting provider, a virtual private server (VPS) is an isolated machine on a physical server. Depending on the specifications of the physical server, several virtual private servers can be created on a single physical server.

In a technical sense, VPS hosting is both shared hosting and technical hosting as it mimics a dedicated server within a shared hosting environment. A server within a big server with its own copy of operating system and allocated server resources, VPS uses virtualization technology to split a powerful server into multiple virtual servers. Since VPS is a ‘private’ server, you won’t have to share RAM, CPU, or any data with other users.

VPS vs. Dedicated Hosting and Shared Hosting

To truly understand the benefit of using VPS, one needs to compare it with the other two web hosting options available today—dedicated hosting and shared hosting. Considered the most common form of web hosting, shared hosting works well for many website owners but there are several downsides to it, mainly because you have to share the server. If you opt for shared hosting, then the increased traffic on the server is likely to affect your website’s performance.

While you get complete control over your resources and can customize software to meet your individual needs, dedicated hosting can be extremely expensive. For most people, it’s like buying a car they can barely afford. So, unless you’re loaded and have no financial constraints, then it’s best to ditch this hosting option. This leaves us with only one, truly viable web hosting option i.e. VPS hosting.

VPS offers the best of both dedicated hosting and shared hosting. Your website is the only domain allocated to a dedicated virtual server. This means that you have dedicated storage, unlimited bandwidth, powerful CPU, your own operating system, and a scalable RAM. And, all this is available for far less than what you’d have to pay for dedicated hosting.

Why Getting a VPS is Like Buying a Car?

Since you are curious about our title, we’re going to tell you why getting a VPS is like buying a car. When you want to buy a car, what is the first thing you look for? It’s affordability. The same is the case with web hosting. The first thing that website owners look for when choosing a web hosting solution is affordability.

Let’s say you like a car and its features but can’t afford to pay for it in full, what would you do? Give up buying the car? No, you would look for other ways to secure the car, leasing the car being one of them. Leasing a car is just like buying a car. Even though you don’t have complete ownership of the car, you don’t have to share it with anyone.  You and your family are the only ones who get to travel and drive the car.

Similarly, when you opt for VPS hosting, you don’t have complete ownership of the server, but you still get to avail all the features of the server without having to share it with anyone. Now, you could have gone for the more expensive option of getting dedicated hosting, which is like paying for a car in full or shared hosting, which is like sharing a car with a sibling, a neighbor or friend. You get to drive it, sit in it but since it used by more than one person, it may not perform like you want it to.

You get the basic point, right? Subscribing to A Virtual Private Server (VPS) is like buying a car you want for its features without having to pay for it in full. You get the hosting service provider you want, the space you require, and the service satisfaction you need.

For more information on Virtual Private Server (VPS) and how it works, get in touch with us today!

Contact Us

Percento is a Professional IT Consulting, Implementation and Management firm.  To find out how we can help your organization, please contact one of our friendly sales representatives for a review of your system and a comprehensive (No Obligation) proposal of services. Call today toll-free at 800.614-7886 [Austin | Dallas | Houston | League City | Sugar Land | The Woodlands  | San Antonio] or email us at

Phone Review: Sony Xperia 1

Sony Xperia 1When it comes to its phones, the one thing that Sony takes great pride in is the design. With the launch of its latest phone Xperia 1, Sony hopes to stand apart from the competitors. Sony is pinning great hopes on the Xperia 1 which is a successor to the Xperia XZ2 premium. The most noticeable feature of this latest phone offering by Sony is the 21:9 aspect ratio screen.  This gives the Xperia 1 a tall and slender frame. What was the purpose of this and what else does the Sony Xperia 1 feature? Let’s find out.

Is Sony Xperia 1 the New Best Friend of Vloggers and Filmmakers?

Although the Sony Xperia 1 has a lot of other features, the 21:9 screen is that one feature of the phone that Sony has been aggressively pitching to potential buyers. The basic idea behind the 21:9 screen is to enhance the video viewing and gaming experience on the phone. However, the target audience is actually vloggers and filmmakers who would want to create content for 21:9 screen.

A phone with a great display, the Sony Xperia 1 sits at the very top of the smartphone portfolio of Sony. However, the question is that can the Xperia 1 compete with other Android phones such as Huawei and Samsung phones? Perhaps, we will have a better idea of this once we’ve gone through the design, display, cameras, and performance of the Sony Xperia 1. So, let’s begin.

1.     Design and Display

The Sony Xperia 1 has a narrow and slender body. The design of the phone is similar to the Motorola One Vision and if you’ve used a type 19:9 phone, then you’ll find the Xperia 1 is a little thin. The phone’s dimensions are exactly the same as that of Xperia 10 plus: 167 x 72 x 8.2mm. The back of the phone has a Corning Gorilla Glass covering with a metal frame in the middle.

The phone is a bit fragile on the rear side and may feel very delicate at time. So, you would have to handle the Xperia 1’s rear side with extreme care. The read side of the phone is specs heavy and features a camera shutter button, small power button, fingerprint sensor, and a volume rocker. The shutter button and the sensor are especially worth mentioning since they give the Xperia a unique look and feel.

In addition to the above, you will find on the phone a SIM card tray and a USB-C port. Another noticeable feature of the phone is the OLED HDR display. While this looks good in writing, you would barely be able to view the screen when you take out the phone in the sun to take pictures. This is because the screen has a surprisingly low brightness. However, the color accuracy of the Xperia is fine.

All in all, although the Xperia 1 has a 4k resolution, it may not be great for taking pictures when you step outside of your home and into the sun. Considering the phone has a premium price, we would say that the display of the phone is disappointing. As for the design, we would say it is decent enough.

2.     Cameras

The rear of the Xperia 1 features three 12-megapixel cameras. Two of the cameras have an ultra-wide angle while the third one has a telephoto lens. In the past, we have seen Sony’s focus a lot on megapixels in its phones. However, this doesn’t seem to be the case with the Xperia 1. Also, this is the first time a Sony phone features a triple lens camera.

According to Sony, its phone applies the Alpha algorithm to a raw image which significantly reduces noise. Additionally, the eye tracking autofocus of the camera allows users to keep better track of the person/ thing they’re capturing. The phone allows you to shoot video in 24 fps.

The camera results are still a bit of a mystery because the phone was launched only a few days ago. So, we will have to wait a bit before we can a full review of the Xperia 1’s camera performance. It will be interesting to see how Sony’s new camera system works.

3.     Performance

The Qualcomm Snapdragon 855 chipset is used to operate the Xperia1. However, the phone is not 5G compatible. Other hardware features of the Xperia 1 include an internal storage of 128GB, a 6GB RAM, and support for microSD up to 512GB. Additionally, you can replace the microSD card with a dual SIM.  The Xperia 1 has a battery capacity of 3330mAh. This seems quite low when you consider that the phone is designed for shooting footage in 4k resolution.

In addition to the above, there are several features that benefit from the 21:9 screen. This includes the Multi-Window user interface (UI). This new user interface allows users to run two apps on the phone at the same time. One screen runs at the top of the screen and the other at the bottom. Another great thing about the phone is that you can launch Facebook and Album in Multi-Window by giving the instruction to Google Assistant.

To add to the above, there is also the Side Sense feature. This feature makes it possible for users to double tap the screen’s right side to see their most frequent apps on the screen. This ensures quicker access to frequently used apps. Also, there is a games enhancer with a Focus Mode that you can select when playing an interactive game such as Fortnite. With this feature, you can choose between battery life and performance and also disable notifications to play games without disturbance.


While the Xperia 1 has a great display and features, it does not live up to its price. However, it may be worth a try if you like watching videos or playing games on a ‘Big’ screen.

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Percento is a Professional IT Consulting, Implementation and Management firm.  To find out how we can help your organization, please contact one of our friendly sales representatives for a review of your system and a comprehensive (No Obligation) proposal of services. Call today toll-free at 800.614-7886 [Austin | Dallas | Houston | League City | Sugar Land | The Woodlands  | San Antonio] or email us at

5 Ways Technology Will Change Banking in 2019

Technology will continue to disrupt industries in 2019; the banking sector being one of them. Once the domain of financial technology (fintech) startups, innovative traits and practices disrupting the financial sector are now being widely adopted in the banking sector. Here are the 5 ways in which technology will change banking in 2019.

Banking of 2019Competition in the financial sector is fierce currently. To keep pace with their competitors, more and more banks are now investing handsome amounts into technology that will digitize every aspect of their business. The traditional banking landscape is changing rapidly and is expected to transform completely in the next five years.

An increasing number of remote applications that make branchless banking a reality, and advanced biometrics and cryptography that increase protection against bank scams are some of the many technological developments that we can expect to see in the banking sector in 2019 and beyond. However, the impact of technology in banking is not limited to these. There are many more ways technology will take banking into the future. Following are some of them:

1.     Online Banking with Continue to Replace Branch Banking

Thousands of brick-and-mortar bank branches closed during the current decade as more and more banks looked to shift their customer operations online. This clearly indicates that customers are no longer interested in bank branching like they did in the past. This trend will only grow in 2019 and beyond.

There are several reasons people are opting for online banking over traditional branch banking. These include, but are not limited to, a better customer experience, a faster banking experience, and lower costs. While bank branches won’t go away completely—at least not anytime soon—they will start to lose their appeal. More and more banks will start offering their services online. Ultimately, branch banking may become something to be found only in history books.

2.     Banking Customers Will Have Greater Control Over Their Data

Today, a lot of data gets shared without consumers’ knowledge — the Facebook-Cambridge Analytica fiasco being a perfect example of this. The good news is that this practice will be curbed from this year onwards.

According to one estimate, majority of consumer banking accounts will have controls in 2019 that allow consumers to hand-pick who can access their data and how. This is expected to happen by fall this year as application programming interfaces with the above controls are implemented by the large banks. However, this capability will not be limited to just the large banks. Smaller banks are also expected to find a way to give their consumers control over who can access their data and how.

3.     Mobile Payments Will Continue to Grow Globally

Processing more than a billion dollars per day, the global mobile banking and payments industry is enormous. Regions that have witnessed widespread adoption of mobile payments are sub-Saharan Africa and Latin America. This increased adoption is a response to financial exclusion caused by lack of financial services such as banks in these regions.

Financial exclusion is mostly prevalent in poor or economically unstable regions or regions where traditional financial services do not see any value in setting up their businesses. Barriers to entry for brick-and-mortar financial institutions do not help either. However, on the other side on the coin, this is resulting in increased development and widespread use of mobile banking services as primary financial management resource.

Many people in economically disadvantaged regions fail to qualify for a bank account as they are unable to provide the funds and proof of identification required by traditional/brick-and-mortar banks. Another barrier is the distance that needs to travelled in order to access these banks; a challenge for people in remote locations such as rural areas. With mobile banking services, these people have a convenient way of meeting their financial needs and obligations.

Compared to traditional banks, mobile banking services are far more accessible. This accessibility is increasing with the adoption of smartphones. Without having to open a traditional bank account, anyone with a smartphone and internet access can become a part of the mobile banking system. In 2019, mobile banking is expected to grow at a rapid pace, especially in areas that are currently dependent on technology. Additionally, we are likely to see blockchain become an integral part of the financial technology within the mobile banking sector.

Those looking to utilize mobile payment solutions will be provided with an unshakable record of personal data, which will provide the mobile banking industry with another layer of security. These blockchain solutions will come with in-built security that not only prevents fraud, but also make it easier for people to join the formal financial system. The development and deployment of 5G technology is another development that will increase the adoption of mobile banking and payment solutions in 2019 and beyond since it’s paramount for mobile banking’s increasing ubiquity.

4.     Upgraded Automated Teller Machines (ATMs)

When they were first introduced in the 1960s, automated teller machines (ATMs) completely transformed the banking system. 2019 will see the next revolution in ATMs take place and this will involve contactless payments. Just like contactless payments are possible with Google Wallet or Apple Pay today, contactless ATM transactions using a smartphone will be possible from 2019 onwards.

5.     AI-Driven Predictive Banking

Our fifth and final prediction for the ways technology will change banking in 2019 is AI-driven predictive banking. A trend continuing from 2018, the real-time development of predictive profiles of banking customers is made possible by consolidating all internal and external data. Regardless of their size, all banks today can not only know their customers better but they can also provide them with advice for the future. This is all made possible due to the rich, accessible and financially viable data generated from AI-driven predictive banking.

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Percento is a Professional IT Consulting, Implementation and Management firm.  To find out how we can help your organization, please contact one of our friendly sales representatives for a review of your system and a comprehensive (No Obligation) proposal of services. Call today toll-free at 800.614-7886 [Austin | Dallas | Houston | League City | Sugar Land | The Woodlands  | San Antonio] or email us at

Voice Recognition: The Technology That Is Essentially Revolutionizing the Health Care Sector

The steadily growing affluence, not to mention the ever increasing population of the developed world has basically led to a really large addition to the overall workload of many, health care facilities. And this is not just in the case of the United States, but pretty much all over the world.

And in this regard, if you were to vector in the generally sedentary lifestyle of the individuals who constitute the majority of the populace in the developed world, it is easy to see why there is so much illness and afflictions that people end up succumbing to, and therefore require medical attention.

In the long run, this state of affairs has led to a steady increase in pressure on various different health care resources, not to mention the many health care services that the patients would actually need during the course of the treatment. Naturally, this has led to an addition in the already heavy workload amongst the large number of peoplewho work in this sector along with the entire associated primary, secondary and tertiary level hospices clinics, and hospitals.

o   Dealing with endless paperwork

And of course, along with these really high patient workloads will be included the massive amounts of paperwork that are part and parcel of the daily work routines of not just doctors, but also their assistants, nurses and attendants.

This is really the part where voice or speech recognition technology comes into the picture. Not only is this a really easy, but also a considerably less time consuming method of taking notes. And as a matter of fact, it is not just the doctors alone, but also their associated staff members too, who can do with a bit of help in order to substantially cut down their huge workload. This is possible with the help of voice recognition technology.

By using this technology they will have considerably more time to spend on the actual task that they should be performing, and that is taking proper care of the patients entrusted to them.

Long before speech recognition technology was mainstreamed, many of these people were effectively forced to spend a large amount of time, in making many different reports, in order to keep their patient record data as completely up to date, as possible.

However, it is vital to keep in mind the fact that all personnel related to the medical field have to be specific indeed, when it comes to the maintenance of their patients’ health records. This is largely because even the smallest mistake has the potential to be the causative factor of the most lethal consequences for the patient.

And such mistakes can be committed all too easily during the whole transcription process when the physician carefully listens and jots down the patent’s symptoms and prescribes the treatment. The physician then dictates his notes to his assistant who in turn, types them down and puts them in a file. In this process, lies the crux of the problem.

With so many people involved, not only is it time consuming, but the error of a catastrophic mistake also rises every time an additional layer is added to the equation. Following are different ways, though which SR can help in creating value for doctors and their support staff alike:

o   Greater flexibility of speech

Speech recognition software these days offers multiple options whereupon it is quite possible to detect even the most faintly mispronounced words, regardless of the accent or the dialect of the speaker. This is why today’s perpetually busy clinician now finds it pretty easy to store the relevant information in a digital (speech to text) format with minimum hassle.

Basically, all that the good doctor has to do, is to just ‘talk’ to his smart device suitably equipped with a speech recognition program) and it will do be able to do the rest,by typing out exactly what has been stated onto the microphone, verbatim.

Furthermore, many of the state of the art speech recognition software programs and apps that are not able to understand the spoken word, will actually stop the transcription in mid-sentence and ask the speaker for any clarifications before deciding to proceed onwards.

This way the software itself will ensure that any transcription related mistakes are kept to a bare minimum, in the final document, before it is proof read by the person dictating the notes.

o   EHRs or electronic health records

Many different hospitals as well as various other health care service facilities in many countries all over the world,have started utilizing EHRs or electronic health records for their patients. This has been done so that patient data can be safely, easily and confidently updated in actual real time.

Here, it is deemed pertinent to understand that should a doctor even take just 20 minutes to update the EHR,then that is certainly 20 minutes too much. Especially if he has a whole lot of patients to attend to. These 20 minute time intervals can keep him away from his core task of taking care of his patients.

This is the part where speech recognition (SR) technology comes into the picture. Thanks to this highly convenient technology, the doctor can reduce the amount of time required to update the EHR to a bare minimum, thus effectively ensuring that his precious time is spent in taking care of his patients rather than sifting through endless reams of paperwork.

In the light of the above, we can now safely see that speech recognition is not only the dawn of a new era, but should it be implemented across the board, it will easily serve the many physicians doctors and their support staff, while simultaneously augmenting their treatment efforts, so that they are able to do what they do best. And that is heal people.

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Percento is a Professional IT Consulting, Implementation and Management firm.  To find out how we can help your organization, please contact one of our friendly sales representatives for a review of your system and a comprehensive (No Obligation) proposal of services. Call today toll-free at 800.614-7886 [Austin | Dallas | Houston | League City | Sugar Land | The Woodlands  | San Antonio] or email us at

How Fiber Internet Can Benefit Your Business

FiberTechnology that has been around for a long time, fiber optics is continually evolving to provide more benefits than before. These benefits are experienced by both individual and business users. Fiber optic internet is extremely popular in today’s hyperconnected world and there’s good reason for it.

The emergence of cloud computing and the need for instant access to data means that users are desperately seeking an internet connection that offers the following: extreme bandwidth, fast and reliable internet speeds, and increased security measures. Fiber internet fill the bill perfectly and following are the reasons for it.

1.     Faster Speeds

A fast internet technology, fiber internet makes it easy and fast for businesses to transfer, download, and upload data. With a fiber internet connection, you can get speeds of up to 100 Gbps. This means that you can email and send files much faster than with a dial-up or copper-based internet connection.

According to a Sandisk research, slow internet connections decrease employee productivity by a full week per year.  By increasing the time required to complete a task, a slow internet connection adds up over time, which decreases productivity. On the other hand, fiber internet is seamless, fast, and capable of supporting employees’ workflow. Additionally, the speeds of fiber internet are symmetrical. This means that you will get the same speeds whether you are uploading or downloading a file.

The internet connection of most businesses is shared amongst laptops, desktops and VOIP systems. Additionally, some employees also connect their mobile phones and tablets to the internet network. This slows down the connection to affect the overall productivity of the organization. Therefore, it is critical for businesses to have enough bandwidth to support all the devices in their organizations. A fiber internet connection can provide just that.

2.     Reliability

Compared to copper or coaxial-based internet connections, fiber-based internet connection is much more stable. This means that the fiber optic cable is less likely to be cut or get damaged. Built to last, fiber optic cables are extremely durable, and they can keep their shape for more than thirty years. Additionally, inclement weather conditions can cause them little harm. All this makes fiber internet an extremely reliable internet connection.

3.     Cloud Access

Today, it would be hard to find a business that does not have presence in the cloud. In fact, 82% of the organizations worldwide are using the cloud in some way. It goes without saying that businesses in the cloud need a fast and reliable internet connection. Faster access to information in the cloud via SaaS tools and other platforms can benefit your business in several ways. This includes eliminating the delays your sales and customer services teams face in communicating with prospects and customers.

Therefore, you need an internet connection that provides you with fast access to data and applications in the cloud. Fiber internet can ensure this by providing the required speed and bandwidth. A fiber-internet connection is becoming critical for businesses as they transition more services to the cloud.

With cloud services like Dropbox, Google Drive, OneDrive etc., businesses can more easily and remotely store, manage, and process their data. This allows them to lower costs and manage workload more efficiently. For optimal performance, the cloud services need a reliable and fast internet connection. A fiber-internet connection can ensure both.

4.     Increased Security

If you want to secure your business against cybercrime, then using a fiber internet connection is a great way to achieve that. This is because fiber internet is not easy to penetrate. Anyone wanting to hack into your network would have to physically cut the fibers to cause the signals to disappear.

Loss of signal in fiber internet means that someone has penetrated your network. This means that you will know right away when your connection is tampered. Compared to fiber internet, wireless or copper connections are far easier to infiltrate and gain access to by hackers. However, with fiber internet, your data and network are always secure.

5.     Signal Strength

Improved signal strength is another key benefit of using a fiber internet connection. When it travels over long distances, copper cabling can lose it signal strength. However, this rarely happens with fiber optic cables. According to a recent research, the loss of signal strength with copper cabling over hundred meters is 94%. The loss of signal strength in fiber optic over the same distance is just 3%.

The signal in a copper-based internet connection quickly gets weaker as users move further from the switch. With fiber-internet connection, it takes much longer for signal to weaken as users move further from the location of the connection. This is great news for organizations with very large facilities where a good internet signal strength is needed throughout the facility. Employees far from the telecommunications room can get the same signal strength as employees in an office next to it.

6.     Cost Savings

The sixth and perhaps the biggest benefit of a fiber-internet connection for a business is cost savings. The increased competition on the market means that fiber internet is now more affordable than ever. A fiber-internet connection costs more upfront that a copper-based connection. However, the increased reliability of fiber internet reduces your network’s downtime. This results in long-term benefits not experienced with other types of internet connections. The benefits include fewer hardware needed and reduced maintenance costs.

As seen above, there are many benefits of fiber internet for your business including faster speeds, reliable connection, faster access to the cloud, increased security, signal strength, and cost savings. The positive impact of fiber internet, as indicated above, should be reason enough for you to invest in fiber internet.

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Percento is a Professional IT Consulting, Implementation and Management firm.  To find out how we can help your organization, please contact one of our friendly sales representatives for a review of your system and a comprehensive (No Obligation) proposal of services. Call today toll-free at 800.614-7886 [Austin | Dallas | Houston | League City | Sugar Land | The Woodlands  | San Antonio] or email us at

Speech Recognition: The Newest Tool in The Never Ending War Against Crime

Police and other law enforcement personnel, ranging from the elite members of the law enforcement apparatus all the way to the street pounding beat cops, together are amongst the most important members of the various communities that they ‘defend and protect’ from criminals of all kinds. This is due to them being responsible for the real world safety, and security of all individuals living in the localities and areas that are part of their jurisdiction.

Nevertheless, this is but only a single piece of the overall picture at large. The police and other law enforcement agency’s work does not merely include exciting late night raids to collar criminals. It encompasses the former and all the requisite paperwork and other proper documentation of the myriad different crimes that have occurred, alongside other equally important ancillary issues that form a crucial part of their erstwhile daily routine.

o   The importance of ‘due process’ in police work

After all, a police officer certainly cannot arrest anyone without something known as “just cause” or a pressing reason that justifies the arrest. This means that there is a copious amount of paperwork that is required to make just about any arrest legitimate enough to be prosecuted in the eyes of the law.  Without all of this paperwork, the arrest will be treated as illegitimate and not only will the officer/s be censured, but the suspect will walk free.

Nonetheless, all these tedious hours upon hours of painstaking documentation that duly encompasses each and every facet of police work basically means that the cops in question are spending more time in their offices than where they should be. And that place is on the streets, doing precisely what they are supposed to be doing, which is stopping crime right in its tracks and thereby making the mean streets of just about any town or city considerably safer for the common man.

Apart from the above, extremely overworked policed officers can and almost certainly do make mistakes while they go about preparing reports, which they cannot afford to make due to the case relying on such reports to make a suitable judgment. There are times when an otherwise purely inadvertent error made during the transcription process can easily lead to the subsequent acquittal of a really dangerous criminal. In a nutshell, this means that really low conviction rates are a product of transcription errors due to which criminals and other felons eventually end up walking free, instead of ending up where they belong, I.e. behind bars.

This is a sad reality that occurs all too often. If it wasn’t for this extra load, enforcement personnel would not be forced to cut a few corners in their mad rush to get their paperwork in order. This causes them to rush through crucial reports that they have not had the time to properly vet. This, in turn also ends up leading to markedly low conviction rates, where the cases are contested in the courts of criminal law.

o   Speech recognition and its impact on law enforcement

This is the part where voice and speech recognition technology comes to the fore. Before the invention of speech recognition devices and their subsequent adaptation by the law enforcement sector, many county sheriff and police departments required their relevant personnel to transcribe the files themselves, word for word, on paper. The handwritten notes had to be handed over to various typists and stenographers so that these critical notes could be digitalized in the precinct’s own system. Basically, this meant that an even further burden, in terms of man hours was placed on all personnel involved. This went hand in glove with a sharply higher propensity of transcription errors to occur.

However, that was before speech recognition was almost uniformly adapted in the law enforcement sector. Today, thanks to the rapid advancements in cutting-edge speech recognition technology, law enforcement officers who arrive to their precinct or county sheriff’s office, fresh from the crime scene quite simply go about reviewing their encounter on any voice recognition device that subsequently transcribes their spoken words onto written speech. The police officer will then thoroughly read it, then proceed to rectify any errors (albeit, it is unlikely that there will be any, thanks to the tremendous advancements in voice recognition technology) on his word processor and he or she will be finished with their documentation duty.

In fact, this technology has certainly gone a really long way when it comes to streamlining the work of all the different police departments not just in the USA, but pretty much all over the world. This boils down to speech recognition technology essentially ensuring a certain measure of quick justice for all concerned parties.

In a courtroom, hard evidence is all that matters, and the onus of the responsibility of proving a crime rests with the prosecution. This is because the culprit is presumed ‘innocent till he or she is proven guilty’. And any mistakes in the transcription due to a stenographical error can and is often taken by the defense attorney as a glaring contradiction, helping the culprit walk out a free man. By reducing the layers of red tape, it is now possible to effectively ensure that the whole process is streamlined as much as possible. This leads to errors either out rightly being eliminated, or kept to a bare minimum.

o   Conclusion

Once we take in the intricacies of the old system and its propensity for making mistakes, it would not be wrong to state that this truly remarkable innovation has led to a steep decline in the overall workload for many different police departments. At the same it has also successfully helped to free up vital manpower resources that are absolutely critical for the task of providing security to a community.

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Percento is a Professional IT Consulting, Implementation and Management firm.  To find out how we can help your organization, please contact one of our friendly sales representatives for a review of your system and a comprehensive (No Obligation) proposal of services. Call today toll-free at 800.614-7886 [Austin | Dallas | Houston | League City | Sugar Land | The Woodlands  | San Antonio] or email us at